Partner Enablement Manager (Remote Eligible - Costa Rica)
Smartsheet is seeking a proactive, collaborative Partner Enablement Manager to execute the AMER partner enablement program, supporting partner success and capabilities throughout their entire journey with Smartsheet. In this role, you will help craft and deliver training, certification, communications, and enablement content; facilitate partner development; and help partners build the skills needed to succeed in our program. You will work closely with Manager, Global Partner Experience & Enablement and cross-functional stakeholders to align enablement execution with broader partner strategy and drive measurable improvement in partners' skills and abilities, enabling revenue growth through Smartsheet’s partner ecosystem.
You will report to the Manager, Global Partner Experience & Enablement in the US . This role is eligible for remote work within Costa Rica. You must reside in Costa Rica.
You Will
Program Execution and facilitation
Execute the Partner Enablement program and work with all key stakeholders to ensure program success
Facilitate learning sessions covering a broad range of Smartsheet product, technical, sales, program, and enablement topics
Maintain high audience engagement during live and virtual events; develop comfort with multi-hour presentation formats
Facilitate partner learning throughout their entire lifecycle, including onboarding, ongoing skill development, and certification preparation; help guide partners through enablement journeys in the LMS and partner portal
Address partner enablement request tickets submitted by partners according to established SLAs and partner status
Monitor industry trends and partner feedback to recommend process improvements and emerging enablement practices that enhance program effectiveness
Deliver technical product and platform enablement content with credibility, staying current with Smartsheet product evolution and demonstrating deep understanding of functionality, use cases, and technical concepts to support both program and technical skill development for partners
Certification & Competency Assessment:
Maintain exam integrity and partner proficiency standards
Grade partners across Smartsheet sales and solution certifications
Track and report on partner certification and training metrics
Follow up with partners on certification results; identify skill gaps and recommend additional training or resources to bridge gaps and support certification achievement
Content Management & Partner Communications:
Craft, manage and maintain content in the partner portal to drive ongoing engagement and relevant information sharing to the partner ecosystem
Design & execute partner communications including coordinating delivery, scheduling, and follow-up
Maintain awareness of all partner communications and enablement to effectively answer partner questions and address concerns
Relationship Building & Collaboration:
Build strong relationships with Partner Account Managers and other cross-functional teams to ensure partner success
Provide input and feedback to the Manager, Global Partner Experience & Enablement on partner needs, gaps, and enablement opportunities based on direct partner interactions
Execute enablement initiatives aligned to regional partner strategy, business priorities, and partner-specific needs
Perform other duties as assigned
You Have
3-5 years of experience in a technical field such as training, customer success, technical support, or similar roles
Experience with a services-centric partner community in B2B Software
Passion for working with leading-edge, web-based technologies and desire to deeply understand Smartsheet's benefits, use cases, and business and technical elements
Demonstrated analytical, organizational, and project management skills
Proven ability to succeed in a fast-paced, dynamic, and high-growth technology environment
High motivation and self-starter mentality; excellent at follow-up and delivering within defined timelines
Strong communication and presentation skills (written and verbal) with the ability to explain technical subjects to non-technical audiences
Experience crafting engaging training materials and partner communications, and applying engagement strategies to drive partner participation and knowledge retention
Team player with collaborative approach to cross-functional work
Willing to travel up to 25% based on business need
Experience using Smartsheet, Google G Suite, or other comparable applications
Nice to have
Experience with partner enablement, partner success, or technical support functions
Smartsheet product certification(s)
Project/Program Management background
Familiarity with APIs and technical partner ecosystems
Experience with Learning Management Systems or partner relationship management tools