P&C Operations Coordinator, Contract

The Role You'll Play

Playlist is seeking an organized, detail-oriented, and service-minded P&C Operations Coordinator to support the day-to-day administration of our People & Culture operations. As a first point of contact for employees, managers, and external partners, you’ll help keep requests moving, records accurate, and essential processes running smoothly.

This hands-on role is a great opportunity for someone who brings sound judgment, curiosity, and a commitment to dependable support. You don’t need extensive HR experience. We’re looking for someone who can learn our systems and processes, investigate questions independently, and recognize when an issue needs to be escalated.

Manage shared P&C inboxes, ServiceNow queues, physical mail, and other incoming requests

Respond to routine questions from employees, managers, and external contacts clearly and promptly

Review, categorize, assign, and track requests to support efficient routing and resolution

Complete employment verifications and assist with unemployment claims and related documentation

Maintain accurate employee records, files, and system information with care and confidentiality

Support onboarding, employee changes, offboarding, and routine system updates, including the transition to Rippling

Assist with recurring audits, compliance reviews, filing, and documentation requests

Research questions before escalating complex matters and identify practical ways to improve documentation, consistency, and efficiency

The Experience You’ll Bring

Experience in an administrative, shared services, customer support, personal assistant, coordinator, or similar operational role

Strong organizational skills and the ability to manage multiple requests, routine tasks, and deadlines

Clear written and verbal communication skills in English

Close attention to detail when handling records, data, and documentation

Sound judgment and discretion when working with confidential employee information

A proactive approach to researching, troubleshooting, and resolving questions before escalating them

A service-oriented mindset and the ability to take ownership of requests through completion

Comfort learning new systems, processes, and policies; experience with HR systems, ticketing platforms, spreadsheets, or shared-service environments is helpful but not required

Location and Engagement Details

This is a contractor position engaged through DEEL,

Candidates must be located in Mexico or Costa Rica