Operations Specialist (Casual Employment)

About the role (What you'll be doing)

We're looking for an Operations Casual to join the Medical Operations team and work across high-impact operations initiatives. This is a 12-week paid casual role, minimum 4 days per week, with an immediate start.

This is a hands-on operations role. You'll own processes end-to-end, support practitioner and patient workflows, and work alongside the Patient Operations teams on projects that improve patient experience and strengthen retention.

You'll be given meaningful responsibility from the start and trusted to think clearly, move quickly, and execute to a high standard.

Your work may span a mix of:

Owning and running operational processes

Owning operational processes end-to-end, keeping them running reliably and improving them over time

Preparing and coordinating practitioner interviews and related onboarding workflows

Making outbound calls to patients to support retention and operational initiatives

Analysing patient and operational data to identify friction points and areas for improvement

Supporting the Operations team in testing and rolling out new initiatives to support teams

About you (Who you are)

This role suits someone early in their career who demonstrates strong problem-solving ability, clear communication, and a bias toward action.

you're likely someone who:

Curious, proactive, and eager to learn by doing

Thinks in a structured way and enjoys solving ambiguous problems

Comfortable owning processes and following through without being chased

Communicates clearly and confidently, including over the phone

Thrives in fast-paced, high-accountability environments

The details

12-week paid casual engagement

Minimum 4 days per week

Immediate start