Operations Manager
Position Summary
The Operations Manager oversees all roofing production operations from post-sale release through project completion, ensuring jobs are completed safely, efficiently, on schedule, and to company standards. This role leads production and field operations teams, supports subcontracted crews, and drives operational consistency, customer satisfaction, and overall production performance.
The Operations Manager serves as a hands-on operational leader and player-coach, partnering closely with field teams, office staff, and company leadership to troubleshoot issues, improve processes, and support company growth.
This role is focused on operational execution and team leadership not sales, pricing strategy, subcontractor rate negotiations, or company budgeting.
Location: Clackamas, OR - home base. Role is both in office and in the field leadership in the surrounding territory, going to projects. Company vehicle & gas card provided
Key Responsibilities
Lead daily production operations to ensure jobs are completed safely, efficiently, and to company standards
Manage and support production staff, including Install Managers, Production Administrators, warehouse operations, and subcontracted crews
Serve as the primary operations point of contact for customers, issue resolution, and overall satisfaction
Troubleshoot operational, scheduling, quality, and profitability issues and partner with GM on improvements
Collaborate with sales and leadership teams to plan job capacity, scheduling, and operational priorities
Hire, onboard, coach, and develop production team members to support operational growth and accountability
Lead weekly production meetings and maintain clear communication across field and office teams
Oversee ServiceTitan (CRM) workflows, job costing accuracy, operational reporting, and production processes
Monitor production metrics and drive efficiency, quality, customer experience, and profitability
Ensure warehouse operations, materials, and logistics support seamless project execution
Provide hands-on operational support and step into responsibilities as needed to maintain workflow continuity
Represent the company at community events, partnership functions, and industry-related activities
Ensure compliance with company safety standards, operational procedures, and quality expectations
Qualifications
Required:
5+ years of roofing, construction, or production management experience
Strong leadership, communication, and problem-solving skills
Experience managing teams, schedules, and operational priorities
Proficiency with ServiceTitan or similar operational software
Valid driver’s license with clean driving record
Preferred:
Experience managing subcontracted installation crews
Prior experience in roofing production or operations leadership
Understanding of production metrics, job costing, and operational performance
Schedule & Compensation
Salary + performance-based bonus opportunities
Standard M-F business hours with occasional weekends as needed
Pay Range: $90,000 - $110,000 + performance based incentives (dependent on experience)
Job Type: Full-time
FLSA: Exempt, Salary
Compensation & Benefits Disclosure
Compensation for this role may be provided as hourly pay, salary, commission, piece-rate, bonuses, incentives, or a combination of these methods, depending on the position. The “Target Salary Compensation” listed reflects our good-faith estimate of what we reasonably expect to pay for this role, based on factors such as experience, skills, candidate geographic location, state the job is located in, historical trends, and business needs. Actual earnings may vary.
Where required by law, we also provide a general description of benefits and other forms of compensation offered, which may include health insurance, retirement plans, paid time off, and other employee programs.
Target Salary Compensation:
$90,000—$110,000 USD