Office Manager & Executive Assistant

About the Role

We are seeking an Office Manager/ Executive Assistant (Internal title: Workplace Experience Coordinator & Executive Support) to join our Renovations & Facilities team. This role makes Success Academy's Network Office a safe, reliable, welcoming, and well-run workplace while providing dedicated executive support to a senior Enterprise Operations executive.

Approximately 60 percent of the role is workplace experience, and 40 percent is executive support. The role reports to both the Leader, Renovations & Facilities and the supported executive. Where the two halves conflict, the supported executive decides.

The strongest candidate combines sound commercial-office and building-operations judgment with exceptional organization, discretion, flexibility, and follow-through, solving immediate problems quickly while building systems that prevent recurring ones.

Key Responsibilities

Maintain a clean, safe, functional, organized, and welcoming workplace, owning service requests from intake through verified resolution and root-cause follow-up.

Manage workplace vendors for quality, responsiveness, documentation, value, and agreed service levels, and coordinate base-building issues with building management.

Keep conference rooms, event spaces, kitchens, pantries, common areas, supplies, mail, and other workplace services ready for daily use.

Coordinate office and event readiness, including space setup, vendor access, operating logistics, and timely restoration after use.

Track workplace spending, invoices, commitments, and forecasted needs against approved budgets, flagging risks and variances early.

Coordinate employee and visitor access and emergency-readiness activities with the appropriate partners, recognizing that Security retains security policy and incident response and building management retains base-building operations.

Lead the day-to-day work, scheduling, coaching, coverage, and service standards of Reception and Office Services staff, and set clear front-of-house expectations for visitor experience, responsiveness, and escalation.

Manage a complex executive calendar, protect time for the highest priorities, and resolve conflicts with sound judgment.

Coordinate business travel, prepare accurate and timely expense reports, and manage the executive inbox, supporting timely responses and drafting or editing clear communications.

Handle confidential information with discretion and maintain dependable systems for sensitive executive work.

Automate the transactional layer of the role over time, including service-request intake and triage, visitor and access workflows, expense preparation, and meeting and travel logistics, with AI-assisted drafting subject to human review.

Gather practical employee feedback, identify recurring friction, and implement improvements that strengthen reliability and service.

Qualifications

Demonstrated success managing a complex, high-volume workplace or office environment, including facilities-related service requests and vendor coordination.

Meaningful executive-support experience, including complex calendaring, travel, expenses, inbox management, and written communications.

Experience leading reception, office services, or another customer-facing operations team.

Practical familiarity with commercial building operations and the judgment to distinguish workplace issues from base-building, Security, or specialized-vendor responsibilities.

Strong organization, prioritization, and budget and service tracking, with the ability to handle planned work and urgent needs without losing attention to detail.

Clear communication, discretion, resilience, and reliable follow-through with employees, executives, building personnel, vendors, and visitors.

Experience supporting a large employee population across multiple floors, including workplace events, access coordination, emergency preparedness, or vendor scorecards is preferred.

Relevant workplace, facilities, or executive-support training is preferred. Demonstrated experience and results matter more than any specific degree or credential.

Bachelor's Degree required.

Work Expectations

This role is based at our Network Office at 120 Wall Street and is expected to be on-site five days per week.

Occasional evening or weekend work is required for major events, urgent workplace needs, or emergencies.

The role requires regular movement throughout a large, multi-floor office and direct engagement with employees, executives, vendors, Reception, Office Services, Security, and building management.

Compensation, Benefits & Perks

At Success Academy, we invest boldly in our Network team with a comprehensive package designed to support your health, financial future, and overall well-being:

Day-One Health & Wellness: Medical, dental, and vision coverage starting your first day (SA covers 82% of our core medical plan), plus a free One Medical membership and confidential mental health support via EAP/Talkspace.

Financial Security: 403(b) retirement plan with a 3% employer match, up to $2,400/year in employer HSA contributions, employer-paid life/disability insurance, and Public Service Loan Forgiveness (PSLF) eligibility.

Time to Recharge: Generous paid time off, paid holidays, and paid parental leave.

Perks & Stipends: A 50/month cell phone stipend (600/year), pre-tax commuter benefits, backup family care, and performance-based earning incentives.

Exact compensation may vary based on skills and experience. This position is not bonus eligible.

Compensation Range

$66,300—$70,000 USD