Manager, Technical Account Management
Reports to: Senior Manager, Technical Account Management
Location: Remote US
Compensation Range: $200,000 to $210,000 OTE (base+bonus) and equity
What You’ll Do:
You will lead the team responsible for helping Huntress partners get real value from the platform after the sale. You will build a team that is outcome-obsessed about rapid deployment, product adoption, partner retention, and growth, while making sure every Technical Account Manager delivers on the promise of the role.
Give a $h*t by stepping into problems early, removing blockers, and ensuring your team supports more than the immediate account request. You will create space for TAMs to bring useful product feedback, support marketing efforts, and coordinate with teams across Huntress. Candor will shape how you coach, set expectations, and address missed commitments. Give More Than We Take by raising the quality of every partner interaction and turning technical account reviews into trusted conversations about value, retention, and expansion. Warrior Spirit will help you lead steadily through competing priorities, customer challenges, and the changes that come with a growing cybersecurity business.
Responsibilities:
Lead, coach, and develop a team of Technical Account Managers through clear expectations, regular feedback, and focused skill development.
Set operating rhythms and measurable account-management standards that keep TAMs accountable for deployment, adoption, partner health, and retention.
Ensure TAMs provide consultative post-sales guidance, troubleshoot technical issues, and help partners maximize the value of the Huntress Platform.
Reinforce Huntress’ culture of accountability, execution, and customer impact
Build team expertise in Huntress products and best practices so TAMs can guide customers confidently and identify risks before they affect the partner experience.
Partner across Sales, Support, Product, Marketing, and other departments to coordinate one-off requests, share product feedback, and improve the customer and partner experience.
Use AI to build repeatable workflows for account-review preparation, customer summaries, coaching, and prioritization, applying sound judgment to validate outputs and protect customer context.
What You Bring To The Team:
You have 6+ years of experience in Technical Account Management, pre-sales, customer success, or a closely related role.
You bring a strong cybersecurity background and can translate technical concepts into practical guidance for partners and internal teams.
You have 3+ years of experience leading, coaching, or developing customer-facing technical professionals and improving the quality of their work.
You can present clearly to varied audiences, including technical stakeholders, business leaders, and C-level executives.
You manage competing priorities with strong organization, sound judgment, and consistent follow-through.
Strong bias toward action, operational discipline, and measurable outcomes.
Proven ability to coach, motivate, and hold teams accountable in a fast-paced, growth environment.
You use AI to work faster and smarter in your own work, and you can build repeatable workflows that help a team prepare, communicate, and make better decisions.
What We Offer:
100% remote work environment - since our founding in 2015
Generous paid time off policy, including vacation, sick time, and paid holidays
12 weeks of paid parental leave
Highly competitive and comprehensive medical, dental, and vision benefits plans
401(k) with a 5% contribution regardless of employee contribution
Life and Disability insurance plans
Stock options for all full-time employees
One-time $500 reimbursement for building/upgrading home office
Annual allowance for education and professional development assistance
$75 USD/month digital reimbursement
Access to the BetterUp platform for coaching, personal, and professional growth