Channel Account Manager I
Reports to: Manager, Channel Account Management
Location: Remote Australia
Compensation Range: $96,000 AUD base with an on target earnings at $160,000, plus equity
What You’ll Do:
Channel Account Managers are part of a team at Huntress who play a critical role in driving revenue through engagement, expansion, and retention across our partner base. This role is critical in expanding our relationships with our partners while helping them deliver cybersecurity to their customers through the Huntress platform.
As an individual contributor, your primary measures of success will be net dollar retention, gross dollar retention, partner loyalty, and satisfaction.
This is a high-impact, high-visibility sales role that reports to the Manager of Account Management. Its success will be measured by expansion and retention metrics.
Responsibilities:
Act as a trusted advisor to customers, delivering solutions that increase satisfaction, strengthen Huntress adoption, and create measurable value across their environment
Own and grow relationships with multiple contacts inside assigned customer organizations
Drive renewals and expansion opportunities across your book of business, including upsell and cross-sell motions where appropriate
Contribute to team goals around retention, expansion, and customer satisfaction
Work cross-functionally with internal teams including Sales, Marketing, Support, SEs, TAMs, and leadership to remove blockers and improve the customer experience
Maintain strong operational hygiene in CRM, document customer activity clearly, and keep next steps and opportunities moving forward
Use AI tools to prepare for partner meetings, summarise calls, and stay organized so you can move faster with sound judgment
What You Bring To The Team:
2+ years of experience in account management, direct customer sales, or a similar post-sales or commercial role
Strong experience in SaaS, preferably related to the cybersecurity industry
Experience with Salesforce or other similar CRM platforms
Strong bias to action and the ability to get things done efficiently and effectively
Ability to manage multiple stakeholders, maintain momentum on renewals and expansion conversations, and communicate clearly across internal and external teams
Commercial curiosity and sound judgment in balancing customer outcomes with business growth, & confidence building relationships with both customers and partners
What We Offer:
Fully remote work
At least one annual trip to the US for Summer Summit, with additional local events in Australia!
New starter home office set up reimbursement ($800 AUD)
12 weeks paid parental leave for both primary and secondary carers
Monthly digital allowance for personal phone and internet costs ($185 AUD)
Monthly home office tech stipend to upgrade or replace equipment ($40 AUD)
Subsidised private health insurance through our preferred provider
Stock options for all full-time employees
Access to the BetterUp platform for coaching, personal, and professional growth
People from all culturally diverse backgrounds, including Aboriginal & Torres Strait Islander Peoples, are encouraged to apply.