Manager, Medical Information
About the Role
The Manager of Medical Information is a key member of the Medical Affairs team who leverages therapeutic and product knowledge to oversee internal and external communication on Azurity products, including the management of unsolicited medical information requests from health care providers (HCPs) and other external stakeholders. This person will provide medical/scientific input to cross-functional teams and will also be responsible for contributing to creating reports and various scientific communications. It is expected that this candidate will develop strong expertise in Azurity’s relevant therapeutic areas.
Key Responsibilities
Provide clinical and technical product knowledge in response to clinical/medical inquiries from external and internal customers
Respond with a sense of urgency and ensure accurate, timely, and appropriate verbal and written responses to unsolicited medical information inquiries from HCPs, payers and managed healthcare organizations, which are not covered by existing responses
Help support the MI team with providing guidance to the Medical Information Call Center, including but not limited to, helping with escalated cases and providing on-going training/coaching to ensure excellent customer service by the call center staff
Develop and maintain a product knowledge database, including standard response letters (SRLs) and “frequently asked questions” (FAQ) documents by utilizing the highest level of scientific data so that HCPs can make informed and educated clinical decisions about Azurity’s products
Analyze reports and metrics to identify trends, insights and knowledge gaps and provide quarterly updates to internal stakeholders
Review new and relevant data so that content is updated proactively resulting in the most current information in medical information resources for Medical Affairs colleagues and call center staff to share with HCPs regarding Azurity’s products
Collaborate with internal partners to support both the Promotional Material Review Committee (PMRC) and Scientific Review Committee (SRC), to ensure the provision of medical information is accurate and scientifically balanced
Build a strong relationship and partnership with internal stakeholders (Clinical Development, Commercial/Marketing, Regulatory, Legal, Quality Assurance, Market Access, etc.)
Collaborate with the broader Medical Affairs team to assist with topic-specific presentations to share new information regarding a product/disease state or help fulfill knowledge gaps
Assisting with coordinating, escalating and reviewing legal contracts relating to Medical Affairs activities
Perform other Medical Information-related support and expanded functions, as required
Required Skills and Experience
A minimum of 1 or more years’ professional experience in Medical Affairs/Medical Information
Preferred Qualifications
An advanced degree in health sciences (e.g., PharmD, PhD) with a thorough grasp of the pharmaceutical industry is preferred. Masters or bachelor’s level degree in health sciences (e.g., RN, RPh, PA, NP, etc.) would be considered.
Medical/Drug Information postdoctoral training/fellowship in specialty OR residency and/or postdoctoral training in a clinical practice/pharmaceutical industry setting is preferred
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