Commercial Manager

As Commercial Manager , you will own the intelligence layer that sits above market data, turning it into a continuous, opinionated commercial view that the CEO, CPO, CMO, and Board can act on. Sitting within the Research function and reporting to the Research Director, you will spend a significant share of your time outside it — in commercial reviews, board-prep sessions, and the rooms where strategic capital is allocated. Your mandate spans two areas: commercial strategy and competitive intelligence, and international expansion research across Super's 12+ country footprint, with the goal of shaping decisions rather than simply producing reports.

What the role involves

Commercial Strategy & Competitive Intelligence

Own competitive intelligence at the strategic level, operating an AI-augmented monitoring system across major competitors and regional challengers to track product roadmaps, M&A activity, executive moves, regulatory positioning, and pricing strategy

Maintain opinionated, continuously refreshed competitor strategic profiles that translate "what they did" into "what it means and what we should do"

Produce a monthly Competitive Strategy Briefing for the CEO and executive team, closing with clear recommended responses

Deliver a synthesised view and recommended position to the executive team within 48 hours of any material competitor move

Partner with Strategic Finance and Commercial Strategy on enterprise-level questions, bringing consumer and competitive grounding to their financial models

International Expansion & Market Sizing

Own market-sizing capability end-to-end, building TAM/SAM/SOM models for every market Super operates in or is evaluating, along with the underlying methodology and data sources

Build market-sizing infrastructure as code — versioned, parameterised models with documented assumptions and sensitivity analysis

Lead the analytical work behind market-entry, -deepening, and -exit decisions, producing an integrated recommendation covering market structure, demand, regulation, competitive intensity, and segment economics

Maintain a live view of regulatory and commercial dynamics across all 12+ markets and the priority shortlist of next markets, informing capital allocation decisions

External Regulatory & Policy Intelligence

Build and operate an always-on view of legislative consultations, regulator publications, industry-body positions, and political signal across every market

Translate regulatory developments into commercial implication, quantifying revenue exposure and scenario impact for leadership

Team Leadership & Talent Development

Directly manage and grow a lean commercial research team, starting with the existing Market Research lead, and own their development towards a manager-level role

Set the craft bar across the team by reviewing models, competitive profiles, and expansion cases, and providing specific, developmental feedback

Own hiring, performance management, and team structure as the function scales from a small pod into a fuller commercial research team

AI Research Infrastructure

Own the function's AI research tool stack, evaluating tools, building integrations, and setting standards for responsible AI use

Build automation — monitoring pipelines, synthesis templates, model scaffolding — that sustains high throughput while reducing manual effort

Run AI-driven scenario simulations to stress-test major recommendations against plausible regulatory and competitor futures before they are greenlit

Act as the internal expert on AI-augmented commercial research, advising leadership, upskilling teams, and setting guardrails for critical AI use

What we are looking for

8+ years' experience across strategy, competitive intelligence, market intelligence, corporate development, or commercial/strategic research, including at least 3 years where the deliverable was a decision rather than a deck

Experience developing or managing people, ideally having supported someone's progression from senior individual contributor towards a first management role

Demonstrated experience operating AI-augmented strategy workflows in production (e.g. LLM-driven competitor synthesis, automated market monitoring, AI-assisted financial modelling), with the ability to speak in detail about what was built and what did and didn't work

Strong quantitative and market-sizing skills, including TAM/SAM/SOM, demand-pool modelling, segment economics, and sensitivity analysis, with the ability to build and defend a market model from scratch in Python or Excel

Hands-on competitive intelligence experience — monitoring, synthesising, and interpreting competitor strategy for board and executive audiences

Direct experience presenting strategic recommendations to executive or board-level audiences that materially shaped a decision

Strong financial and commercial literacy, connecting market and competitive analysis to revenue, margin, and capital-allocation outcomes

Ability to translate analysis into clear, defensible strategic recommendations rather than descriptive findings

Sound judgement in applying AI to strategic analysis, including awareness of common failure modes (e.g. confirmation bias, hallucinated data, over-confident inferences) and building validation steps into workflows

Strong stakeholder management skills, with the ability to build support for recommendations across functions and levels of seniority

Nice to have

Background blending top-tier strategy consulting (e.g. McKinsey, BCG, Bain, including their AI-focused arms such as QuantumBlack, BCG X, or Bain Vector) with an in-house strategic or commercial intelligence role at a fast-moving, multi-market consumer business

Experience in high-velocity, operationally complex consumer sectors such as ride-sharing, food delivery, or fintech

Experience in regulated industries such as gambling, fintech, healthcare, or energy, where regulatory dynamics materially shape strategy

Fluency building market models and analysis pipelines in Python or R

Multi-market or international expansion experience

What we offer

Medical / Health Insurance

Open Annual Leave

Employee Assistance Programme

Training & Learning Development

Additional benefits vary by country and will be shared during the hiring process.