Manager, Corporate IT
Greenhouse is looking for a Manager, Corporate IT to join our team!
Greenhouse is transforming Corporate IT from a legacy service desk into an AI-native engineering team, and this role will lead that shift. Reporting to the Director, Information Systems, you'll mentor and scale our IT engineering organization across US and EMEA time zones while owning the core pillars of identity, endpoint management, SaaS governance, and the security controls that support our compliance posture.
You'll architect an AI-first operating model that moves us from ticket-based support to proactive, agent-driven remediation, building the automation and agentic workflows that make that shift real, while keeping the human-in-the-loop guardrails that keep it safe.
Who will love this job
A builder – you'd rather architect a self-service system than staff a queue, and replacing manual toil with automation that actually works is genuinely satisfying to you
A trusted operator – you hold SOC 2 and ISO audit evidence to a high bar without slowing the team down, and you treat controls as something you own, not something Security hands you
A calm incident commander – when something breaks, you default to clear thinking and clear communication, not panic
A cross-functional partner – you build real relationships with Security, People, Finance, and Legal instead of waiting for them to come to you
A mentor – you scale a distributed team's capability, not just its headcount, and you get energy from growing engineers into more ownership
What you'll do
Mentor and scale the IT engineering organization across US and EMEA time zones
Architect an AI-first operating model, transitioning from ticket-based support to proactive, agent-driven remediation
Deliver end-to-end lifecycle automation, prioritizing zero-touch provisioning and seamless deprovisioning workflows
Manage the internal tech stack, including Okta and Jamf Pro, as programmable infrastructure for employee consumption
Develop the agentic layer, deploying workflows that retrieve context and execute bounded actions across systems
Operate IT-owned controls and produce evidence for SOC 2 and ISO audits, maintaining human-in-the-loop guardrails
Provide SaaS portfolio governance, overseeing access reviews, license optimization, and renewals with Finance
Serve as incident commander for high-severity IT events, driving root cause analysis and future prevention
Collaborate cross-functionally to enforce access and procurement policies company-wide
Partner with Security, People, Finance, and Legal to ensure operational alignment
Additional projects and responsibilities as business needs require
You should have
5+ years in systems engineering, including 2+ years of management experience in distributed environments
Expertise in Okta: lifecycle automation, SSO, SCIM, and sophisticated role-based access design
Hands-on Apple device management with Jamf Pro: zero-touch deployment and automated compliance reporting
A proven history of shipping production automation and agentic systems with quantifiable business impact
Extensive SaaS governance experience, including integration management and cost optimization at scale
Familiarity with SOC 2 or ISO 27001 audit cycles and control evidence generation
Strong engineering judgment regarding AI: fluency in workflow orchestration, prompt design, and observability patterns
A degree, a plus, but not required, we care more about technical competency and practical application
Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role – but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply
Applicants must be legally eligible to work in the United Kingdom as of the start date chosen by the Company.
#LI-MS2