IT User Support Technician
Job Description:
Meade is seeking a talented IT User Support Technician to provide day-to-day technical support to end users across the organization. This role focuses on resolving basic IT issues, setting up computers and workstations, and delivering high-quality customer support to ensure smooth business
Job Duties:
Ticket Management
Respond to and resolve helpdesk tickets in a timely manner
Troubleshoot hardware, software, and basic network issues
Escalate complex issues to senior IT staff when necessary
Device Setup & Deployment
Configure and deploy laptops, desktops, tablets, and mobile devices
Set up user workstations including monitors, docking stations, and peripherals
Install and configure operating systems and standard business applications
User Support
Provide in-person and remote support to employees
Assist users with login issues, password resets, and access requests
Deliver clear communication and excellent customer service
Account & Access Management
Create, modify, and disable user accounts (e.g., Microsoft 365 / Entra ID)
Assign appropriate permissions based on role and department
Support onboarding and offboarding processes
Maintenance & Troubleshooting
Perform routine system updates and basic maintenance
Diagnose and resolve printer, connectivity, and peripheral issues
Maintain inventory of IT equipment and assets
Documentation
Document ticket resolutions and internal processes
Maintain knowledge base articles for common issues
Minimum Qualifications:
Basic understanding of Windows and/or macOS operating systems
Familiarity with Microsoft 365, Entra ID
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Ability to manage multiple tasks and prioritize effectively
Compensation & Benefits:
Compensation and benefits are subject to eligibility requirements and may vary based on location and applicable laws. The pay range for this position will be provided in accordance with applicable state and local laws. Actual compensation will be determined based on factors such as skills, experience, qualifications, internal equity, geographic location, and business needs.
Eligible employees may participate in Meade-sponsored benefit programs, including medical, dental, vision, life insurance, disability coverage, 401(k), paid time off, paid holidays, and other company-sponsored benefits. Benefit eligibility and offerings are subject to plan terms and applicable policies.
The estimate pay range for this role is as follows:
$40,000—$50,000 USD