IT Technician

Position Summary

We are seeking a proactive and customer focused IT Technician to join our IT team in the Tampa area. As the first point of contact for technical issues, you’ll play a vital role in ensuring smooth day-to-day operations by providing timely support and excellent service to our end users.

What You'll Do

Serve as the initial point of contact for all IT-related queries via phone, email, or ticketing system

Diagnose and resolve basic hardware, software, and network issues

Log, track, and manage support tickets, ensuring timely updates and resolution

Escalate complex issues to second or third-line support teams as needed

Set up and configure desktops, laptops, printers, and mobile devices

Assist in user onboarding by creating accounts and configuring access to systems

Perform routine software installations, updates, and basic system maintenance

Document solutions and contribute to the IT knowledge base and support documentation

Deliver clear, friendly, and non-technical communication to users

Maintain a high level of customer service and ensure user satisfaction with each interaction

What You Bring

3 years of experience in a technical support or help desk role preferred

Working knowledge of Windows OS, Microsoft Office Suite, Entra/Azure AD, Intune, and basic networking concepts

Familiarity with service desk tools and ticketing systems

Excellent communication and problem-solving skills

Strong organizational skills and attention to detail

Ability to work independently and as part of a team in a fast-paced environment

Certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Fundamentals

Experience supporting remote users and troubleshooting VPN, printers, or email issues

Benefits

Comprehensive medical plan options

HSA/FSA accounts

Dental and vision coverage

6% employer 401(k) match

Fully paid parental leave for all new parents

Generous PTO

Life and disability insurance

Long-term and Short-term disability coverage

AD&D Coverage

Pet Insurance

Employee Assistance Program

Subsided gym membership / plans through Wellhub

Work Authorization / Security Clearance

Applicants must be legally authorized to work in the United States.

AAP/EEO Statement

This Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

Position Type and Expected Hours of Work

This is a full-time exempt position with typical working hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Hours and work shifts may change in accordance with department and business needs. Exempt Employees must have the ability to be on-call and available, as business needs require.

Work Environment

This job operates in an office setting.

Travel

Minimal travel is required for this role, approximately 5%.

Base Pay Range

The compensation range shown below is a good faith estimate and reflects the expected base pay for this position upon hire. This is just one component of Metrea's overall approach to total rewards and final compensation decisions, including the ultimate salary or hourly rate agreed upon, may vary depending on factors such as job location, job-specific knowledge, skills, experience, and the overall negotiated compensation package. Eligible full-time employees also receive a comprehensive benefits package designed to support their health, wellbeing, and long-term success.

Pay Range

$55,000—$75,000 USD