IT Lead

ABOUT THE ROLE:

We’re looking for our first IT Lead to build and own the systems that enable everyone at Modal to work effectively and securely.

You’ll own our employee technology environment end-to-end, including identity and access, devices, internal systems, SaaS applications, and day-to-day IT operations. You’ll work closely with Security and Engineering to build an environment that is secure by default, easy to operate, and scales with the company.

This is initially a hands-on role. You’ll build systems, automate workflows, and solve problems directly. As Modal grows, you’ll define how the IT function should scale and eventually build a team around it.

WHAT YOU’LL WORK ON:

Identity & Access

- Own employee identity and access across internal systems and SaaS applications

- Build scalable onboarding, offboarding, and access lifecycle workflows

- Improve SSO, MFA, least privilege, and access management in partnership with Security

Devices & Endpoints

- Own the lifecycle and security of employee devices

- Build and maintain device management, configuration, patching, and endpoint security

- Automate provisioning and make onboarding as close to zero-touch as possible

Internal Systems & Automation

- Own and improve the SaaS applications and internal systems we depend on

- Build integrations and automate workflows across identity, HR, finance, and other business systems

- Evaluate and deploy new internal capabilities, including AI tools and integrations

- Use APIs, scripting, and internal tooling to solve problems that don’t fit neatly into off-the-shelf products

IT Operations

- Own employee support, hardware, asset management, procurement, and relevant vendor relationships

- Build reliable, maintainable processes rather than scaling through manual work

- Identify recurring problems and solve them at the system level

Build the IT Function

- Define the technical direction and operating model for IT at Modal

- Establish the systems and processes we’ll need as the company grows

- Determine when and where additional IT capacity is needed, and build the team over time

WHAT WE’RE LOOKING FOR:

- Experience owning IT or corporate technology in a fast-growing technology company

- Strong understanding of identity, device management, SaaS administration, and endpoint security

- Strong technical skills and comfort working with APIs, scripting, automation, and system integrations

- Experience designing and automating employee lifecycle and access-management workflows

- Good security judgment and experience working closely with Security and Engineering

- Ability to independently identify problems, make pragmatic technical decisions, and drive them through implementation

- Comfortable being hands-on today while building the systems and team needed as the company grows