Intake Specialist
Career TEAM is looking to hire an Intake Specialist in the Jefferson Parish - Metairie area who will be responsible for processing, documenting, and communicating customer service inflow across multiple intake portals. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.
The Intake Specialist is an integral part of our team and will assist us with our mission of accelerating the human condition!
Career Team also offers a competitive package including:
401k with a generous employer match;
medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;
disability insurance;
and supplemental insurance
Your Impact on Career TEAM’s Success:
Act as a first line of contact with participants interested in enrolling into WIOA services
Share information on programs and act as a first line of contact with participants interested in enrolling in WIOA services
Share information on activities, and offerings to all interested participants and answer questions participants may have
Collect, respond, and initiate tracking for all virtually submitted applications for service
Respond to phone and social media service inquiries
Maintain current knowledge of workforce activities across the Greater Memphis area to ensure accurate and responsive assistance for customers engaged
Maintain inventory of all virtual program orientation completions and match to program applicants, updating tracking as appropriate
Collect and process uploaded program information, including appropriate documentation on applicable tracking systems
Respond to inquiries (both internal and external) regarding application status
Track and prepare monthly reports regarding incoming calls and touchpoints received
Prepare monthly facility access reports to reflect both in-person and incoming phone calls
Follow all policies, procedures, and regulations related to eligibility documentation
Approach each day and task with a “ZAG” mindset
Other duties and projects as needed for the success of the program
The Ideal Qualifications for this Position Include:
Associate’s degree or higher, or an equivalent combination of education and experience
Strong communication skills and knowledge of community resources
Possess strong analytical and problem-solving skills, with the ability to make well-thought-out decisions
Must have MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems
Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive
Ability to serve as a role model to customers and motivate them towards achieving goals
Ability to meet and exceed set goals and objectives
Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written required
Knowledgeable about the WIOA program and other workforce program requirements
A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality
Exceptional time management skills to meet deadlines and work under pressure
Strong multitasking abilities and proactive approach to tasks
Training in Trauma Informed Care, evidence-based practice, and/or whole-family services
Bilingual or Multilingual preferred
A Valid Driver’s License
Salary: $45,000/ yr
Travel: The position may require local travel up to 30% of the time
Employment Type: Full-time, non-exempt