GTM Success Manager II
About the role :
ZoomInfo is growing and looking to add talented and passionate people to our Customer Success team! This individual will drive product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships with some of the world’s most iconic companies currently using ZoomInfo. This GTM Success Manager II will be responsible for all aspects of strategic account partnerships, adoption and customer success planning. This position will develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction of our customers. We provide world-class training while surrounded by incredible co-workers and leaders who have a vested interest in seeing you thrive.
Shift - 5pm to 2 am IST / 7 pm to 4 am IST
What You'll Do:
Act as an extension of our strategic customers, being a proactive advocate within ZoomInfo and our customer base to accomplish defined objectives
Develop a trusted advisor relationship with strategic customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging ZoomInfo to achieve full business value
Proactively grow the breadth and depth of strategic relationships within customers
Closely manage and nurture accounts to identify and eliminate risk of attrition
Partner with internal ZoomInfo stakeholders to align account activities with the strategic customer’s business case and strategy
Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success
Ensure customers are aware of and educated on new features and releases
Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs
Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services
What You Will Bring:
A Full time Bachelor Degree in any stream
3 to 5 years of customer success, account management in a competitive SaaS environment catering to Mid Market Level Accounts preferable in US markets
Geared up to work in night shift - 5 pm to 2 am IST / 7 pm to 4 am IST (Mandatory)
Have a great understanding of world-class go-to-market process, including how Revenue Operations, Enablement Leaders, Sales Managers, Customer Success leaders and individual contributors think and operate
Excellent communication skills, including issue tracking, triaging and crisis management
Ability to efficiently manage multiple customer projects simultaneously
Communicates with internal and external customers and all levels of management
Effectively communicate technical information to non-technical audiences
Delivers informative, well-organized presentations
Understands how to communicate difficult/sensitive information tactfully
Continually seeks opportunities to increase customer satisfaction and deepen client relationships
Manages client expectations effectively
Self-motivated, collaborative and scrappy team player with innovative ideas to inspire customer loyalty and adoption
General understanding of sales methodologies and playbooks like Sandler, Winning By Design, MEDDIC a plus!
Comfortable to work on hybrid -Three days per week from office and Two days work from home
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