GTM Senior Business Systems Analyst, Pre-Sales

ABOUT THE ROLE

Ramp is in a critical phase of growth. We grew immensely last year and are building out a talented business systems team to ensure we maintain this trajectory for years to come. You’ll work directly with our Sales, Account Management, Partnerships, and Product teams to execute mission-critical business systems projects across the organization. This is a key role where you will be uniquely positioned to impact the full picture of Ramp’s growth efforts through systems development.

WHAT YOU’LL DO

- Own top of funnel GTM systems: the roadmap, the architecture decisions inside them, and their operational health

- Run HubSpot as a system rather than a tool: workflows, lists, forms, properties, lifecycle stages, campaign structure, and the permissions and naming conventions that keep it from sprawling

- Keep HubSpot and Salesforce in agreement and the lists built off them clean: field mappings, inclusion lists, sync error triage and dedupe rules, then the ICP segmentation, suppression logic, enrichment, and email validation that stand between a Growth list and a send

- Build and deploy the Salesforce automation behind it: record-triggered and screen flows, validation rules, custom objects and fields, permission sets, and approvals

- Own the path from form fill to booked meeting: capture, enrichment, dedupe, routing, sequence enrollment, and speed to lead, and hold the operational health of every hop in that chain

- Prioritize incoming requests against ROI. Make the call on what gets built, what gets deferred, and what gets declined, and show the numbers behind it

- Drive cross-functional alignment on scope, sequencing, and tradeoffs and carry it through to closure without a manager in the room

WHAT YOU’LL NEED

- 5+ years in business systems, marketing operations, or revenue operations at a fast-paced company

- Deep hands-on HubSpot experience: workflows built and debugged, list, form, and property architecture you designed rather than inherited, and a clear view of how an instance degrades when nobody governs it

- Salesforce Admin certification or equivalent hands-on experience, including non-trivial flows built and debugged when they broke, and a clear view of why declarative automation goes wrong at scale

- Funnel definitions owned in practice: lead source, campaign membership, UTM capture, and the MQL to SQL handoff, with attribution reporting the business actually trusts

- A habit of framing problems rather than waiting for a spec: ambiguous requests taken on, decided, and shipped

- You get in the weeds and build: elegant and scalable solutions, with AI leaned on to automate the work wherever it holds up

- You dissect a problem, drive it to completion with little supervision, and can explain the tradeoffs to any audience

NICE TO HAVE

- Marketing systems depth beyond the CRM: paid media and ad platform integrations, lifecycle email programs, landing page and form tooling, plus deliverability and list hygiene at sending volume

- Cross-functional program management across engineering, sales and finance stakeholders

- A product mindset toward internal tooling: treating stakeholders as users, shipping in phases and measuring adoption after launch

- Snowflake, Looker or similar BI and warehouse tooling

- Working knowledge of Apex or Lightning Web Components, enough to recognize when declarative is the wrong answer

- Linear or similar project management software