Fraud Investigation Analyst UK/Europe (6 months contract)
ABOUT THE ROLE:
As a Dispute Analyst, you’ll be working in the Ongoing Monitoring team at Tide. To carry out this role efficiently, you need to be organised and able to remain calm under pressure.
You will be responsible for investigating fraud and scam activities. Additionally, you will analyse transactions, gather evidence, and work closely with internal teams and external partners to detect and prevent fraudulent activities, protect customer assets, and ensure regulatory compliance. Strong communication skills are essential, as you will need to interact with Tide members and resolve their queries promptly.
Your interpersonal skills will be crucial when working with many of Tide’s internal and external stakeholders, and you must take initiative in a busy and ever-changing work environment. Flexibility to work shifts in a 24/7 operational environment with rotational shifts is required.
Some of the Things You’ll Be Doing:
Raising chargeback requests on behalf of our members.
Responding to queries from our finance partners and third-party financial institutions.
Reviewing the chargeback/representation documents received from our finance partners.
Ensuring compliance with relevant banking regulations, laws, and industry standards related to fraud prevention, reporting, and customer protection.
Making fair decisions based on high-quality investigations and in line with external regulations and internal policies to deliver fair outcomes for our customers.
Researching and investigating disputed card transactions and performing network analysis.
Making outbound calls to our members, if required, to resolve queries immediately.
WHAT WE ARE LOOKING FOR:
A minimum of 1+ year of fraud/investigation experience; experience in the banking industry is a plus.
Keen interest in transaction monitoring, financial crime, or fraud.
Ability to remain calm under pressure.
Excellent communication and interpersonal skills to collaborate effectively with internal teams and external stakeholders.
Ability to adapt to changing priorities, work independently, and make sound decisions in a fast-paced banking environment.
Problem-solving skills and a willingness to share your solutions.
Prior customer service experience.
WHAT YOU’LL GET IN RETURN:
Competitive salary
Self & Family Health Insurance
Term & Life Insurance
OPD Benefits
Mental wellbeing through Plumm
Learning & Development Budget
WFH Setup allowance
15 days of Privilege leaves
12 days of Casual leaves
12 days of Sick leaves
3 paid days off for volunteering or L&D activities