Fraud Analyst
How you'll help us achieve it
We’re looking for a Fraud Analyst to join our team in Côte d’Ivoire. Your main objective will be to help protect the interests of Wave mobile money customers, agents and the business from fraud risk, while also ensuring that our services remain accessible and easy to use by the target users. The position will report to our Regional Risk Lead.
In this role, you’ll;
Assess fraud risks on a periodic basis.
Visit frequently the field to better understand local challenges and collaborate closely with the growth team, ensuring fraud prevention strategies are aligned with on-the-ground realities and support market expansion.
Determine the vulnerabilities of our customers, agents and staff as potential targets for fraud.
Provide reliable and relevant data and dashboards, including partner and statutory reporting.
Assist in preparing fraud training materials based on our risk exposure.
Assist in reporting and communication between stakeholders on fraud issues, including customers.
Investigate and escalate issues and take action upon detection of suspicious activity.
Monitor suspicious transactions and follow up on required actions.
Investigate fraud cases and liaise with the legal department and local authorities to close cases.
Perform data analysis on fraud with the aim of gathering useful information and supporting decision-making.
Call and follow up with agents who have raised complaints about commission cuts.
Contact proactively certain agents to warn them about upcoming commission cuts, clearly explaining the reasons and evidence.
Perform other duties may be assigned as the business may require.
Key details
Location: You’ll work from our office in Abidjan with occasional travel to field locations.
Work authorization in Côte d’Ivoire is required.
This is a permanent position.
Our salaries are competitive and calculated using a transparent formula.
We offer generous health insurance for yourself and your dependents.
We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
We help you live your fullest life now! We subsidize gym memberships, fitness classes, and workout equipment.
Airtime reimbursement.
Free food and a beautiful office space.
Requirements
Bachelor’s degree or higher in IT, Audit and Management Control, Business Administration, Finance, Criminology, or other relevant fields.
At least 2 years with financial sector case investigative, fraud risk controls, regulatory requirements and the market practices.
Proficiency in spoken and written English.
You might be a good fit if you
Have good analytical, interpersonal and communication skills.
Are self-motivated and able to work under pressure.
Have strong computer application skills.
Communicate effectively and often, both in writing and in-person, to the point of over-communication.
Are detail-oriented and seek to achieve excellence in everything you do.
Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
Are willing to go the distance to get something done.
Adjust quickly to changing priorities and conditions.