Forward Deployed Engineer
Forward Deployed Engineering Mission
You’ll join Smartcat’s GTM org as a Forward Deployed Engineer, owning technical success across the full customer lifecycle—from pre-sales workflow discovery to implementation, adoption, and expansion. FDEs drive ARR by delivering measurable outcomes and building AI-powered workflows that accelerate Agent Platform adoption, improve multilingual quality, and maximize long-term value. You’ll partner closely with Sales, CX, Product, and Engineering to translate business goals into working solutions (integrations, prompts, and AI agents), lead go-lives, and surface customer insights to influence product direction and roadmap priorities on our biggest customers.
Role Overview
The Forward Deployed Engineer (FDE) at Smartcat is a senior, customer-facing technical delivery role responsible for translating business goals into deployed AI-powered localization workflows — and ensuring those workflows drive measurable outcomes.
This is not a back-office implementation role. You will own the delivery and success of our largest customers by being their point of contact and trusted advisor.
It is a forward-facing, outcome-owning role that requires deep technical fluency, strong execution discipline, and the ability to operate across pre-sales and post-sales.
You will:
Lead end-to-end technical execution across the customer journey — from pre-sales discovery and demos through deployment and value realization
Build AI-powered workflows that improve multilingual content quality, speed, and efficiency
Own integrations and automation that embed Smartcat into enterprise systems
Partner cross-functionally to drive adoption, expansion, and long-term success
Core Responsibilities
1. Pre-Sales Technical Strategy & Value-Map Ownership
You will:
Lead pre-sales technical discovery to understand workflows, systems, and success criteria
Own the end-to-end technical execution from demos to value generation
Translate customer requirements into a clear technical solution plan and implementation path through a strategic plan
Partner with GTM Account teams to scope opportunities and ensure solutions are sold correctly
To be successful in this role, you will be excited by getting full autonomy in making a customer successful
2. AI Workflow Design & Deployment
You will:
Build and deploy AI-powered workflows aligned to customer outcomes
Create, test, and iterate prompts, agent skills, and workflow configurations
Develop workflows that improve quality, speed, and efficiency in multilingual content creation
Ensure that translation quality, output, format is aligned with customer expectations
3. Integrations, APIs & Automation
You will:
Configure platform integrations and end-to-end processes using APIs, connectors, and middleware
Lead complex technical integrations with enterprise systems such as CMS, DAM, PIM, and commerce platforms (e.g., AEM, Drupal, SFCC)
Troubleshoot integration and workflow issues with strong technical rigor
Build custom solutions when necessary to meet customer operational requirements
Collaborate with the engineering team to identify and implement core platform enhancements that resolve customer obstacles.
4. Technical Delivery Ownership & Go-Live Readiness
You will:
Serve as the technical lead for customer deployments from discovery through go-live
Own validation, testing, and go-live readiness to ensure workflows meet expected quality standards
Maintain implementation discipline — timelines, milestones, risks, and technical documentation
Ensure customer solutions are stable, scalable, and operationally successful
5. Adoption, Outcomes & Expansion Enablement
You will:
Drive post-sale support, enablement, and adoption initiatives
Help quantify outcomes and value realization over time
Identify opportunities to expand workflows, departments, and usage based on technical success
Partner with account teams to validate and support expansion opportunities
6. Cross-Functional Collaboration & Product Feedback Loop
You will:
Partner with Customer Experience (CX), Product, Engineering, and Account teams to deliver outcomes
Submit high-quality bug reports and technical feedback to Engineering and Product
Identify recurring customer needs and workflow gaps to influence roadmap priorities
Act as a liaison to accelerate customer success through internal alignment
7. Stakeholder Communication & Executive Enablement
You will:
Communicate clearly with both technical and executive stakeholders
Translate complex technical concepts into actionable recommendations
Lead technical workshops and implementation sessions
Support executive-level discussions on outcomes, roadmap alignment, and future workflow opportunities
What We’re Looking For
BS/MS in engineering, analytics, or a related field with 10+ years in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers
Experience with REST APIs, GitHub, AI SaaS workflows, enterprise change management, and technical solution design/integrations
Skilled in troubleshooting complex implementation issues and creating custom solutions with software like LMS, CMS, PIMs, DAMs
Excellent communication skills with experience presenting to both technical and executive audiences
Strong negotiation, influencing, and client relationship management skills
Proven ability to deliver post-sale support, training, and adoption initiatives
Entrepreneurial mindset with curiosity, problem-solving ability, and collaborative approach
Willingness to travel up to 40%