Marketplace Delivery Manager

WHY YOU SHOULD JOIN OUR TEAM

You'll own the full marketplace onboarding experience for Smartcat's customers — from pre-sales through steady-state operations — safeguarding our quality and on-time delivery commitments across a global network of vendors and freelancers. This is a high-ownership operational role where you'll directly shape how AI-powered automation and human suppliers work together at scale.

MISSION

Own the full marketplace onboarding experience and ensure successful marketplace adoption across the entire customer lifecycle — from pre-sales to steady-state operations — reducing operational risk and enabling efficient, scalable multilingual content delivery while safeguarding Smartcat's service-level commitments for quality and on-time delivery.

OUTCOMES

Deliver full onboarding and continuous improvement coverage for new and existing customers using the Smartcat Marketplace

Leverage Smartcat's automation technologies to reach 90% workflow automation across supported accounts

Ensure 100% SLA compliance for quality and on-time delivery, stepping in when needed

Build and maintain trusted vendor teams, enabling them with Smartcat AI tools and best practices

Configure and automate workflow steps, including freelancer assignment, vendor management, and workspace settings

Set up and manage language assets (TMs, glossaries, style guides) and QA automation, intervening to protect SLAs when risk emerges

HOW YOU'LL RAMP

By Day 30:

Learn Smartcat's marketplace model, automation technologies, and supplier ecosystem

Shadow onboarding and workflow setup for existing customers, including workflow configuration and vendor management

Meet your GTM Account, CX, Product, and Engineering partners and get oriented in current marketplace accounts

By Day 60:

Own onboarding and workflow setup independently for at least one new or existing customer account

Be actively managing supplier selection and vendor pools, using Smartcat AI supplemented by manual sourcing where needed

Set up and manage language assets and QA automation for at least one account

By Day 90:

Be delivering on 90% workflow automation and 100% SLA compliance across your supported accounts

Have led issue resolution or escalation management on at least one at-risk delivery

Be submitting actionable product feedback and workflow insights that influence roadmap priorities

WHAT YOU'VE ACCOMPLISHED

5+ years of experience in project management, vendor management, supply chain management, or operations

Experience with marketplace environments or large vendor/freelancer pools is a strong plus

PMP or similar project management certification is a plus

A proven ability to scope projects, allocate resources, manage risk, and track delivery performance

A good understanding of technical concepts related to translation technologies, with the ability to leverage AI tools to streamline processes

A proven ability to deliver support, training, and adoption initiatives

An entrepreneurial mindset with curiosity, problem-solving ability, and a collaborative approach

Excellent communication skills, with experience presenting to different audiences

High attention to detail and strong customer empathy

Integrity and full commitment

Ability to work under pressure and tight deadlines

Comfort working with remote, multicultural teams

Openness to constructive feedback and the opinions and ideas of others

Fluent English (additional languages desirable)