Entitlement Specialist

Overview:

This role is part of the Data Steward team which is responsible for ensuring Salesforce Account, Contract and Entitlement data is correct. This set of data provides customer access to the Precisely customer portal and other self-service applications used by the customer. This data also drives contract renewal opportunities and entitlement reporting.

What you will do:

Resolve daily internal cases brought to the Data Steward team from the Sales and Renewals teams.

Resolve data issues from Salesforce exception reports.

Participate in projects related to improving Salesforce data integrity.

Assist documentation requests during financial audits.

What we are looking for:

Minimum 3 years experience working in Salesforce

Basic understanding of contracts and identifying customer entitlements resulting from the contracts

Extreme attention to detail

Experience collaborating within a cross-functional organization

Professional oral and written communication skills

Proficient in Microsoft Office applications (Outlook, Excel, Word, Teams)

Ability to work effectively from home

Salesforce certifications

Data analysis skills

Experience with the Salesforce service contract module

This role requires working either UK or US shift timings on a regular basis, based on business needs.

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