Email Deliverability Consultant
How you’ll make a difference:
As a member of Iterable’s Managed Services team, this Email Deliverability Consultant will be responsible for providing our customers with the necessary tools, strategies, and best practices to ensure they’re maximizing their potential for landing in their recipients’ email inboxes. This is a key position for the company. We have had very few customer losses and we intend to keep it that way. Keeping customers happy and productive is core to our mission.
One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.
In this role, you’ll get to:
Provide email deliverability consulting services for new and existing customers of Iterable
Educate customers on email marketing “best practices” while providing deliverability support
Monitor customers’ performance using internal metrics and 3rd-party delivery tools
Ensure customers have a smooth experience with our product and increasing their ROI
Partner with Support to analyze tickets, discover trends and resolve any potential issues
Ensure high level email campaign deliverability for a growing client base of enterprise companies
Monitor client satisfaction to develop and implement strategies leading to retention and growth
Gather delivery data into account assessments including Email Deliverability Reports
Warn customers for potential problems and provide strategies to manage reputation
Discover and resolve email delivery/Deliverability problems with specific ISPs and mailbox providers
Build strong relationships through MAAWG that will magnify our position as the industry leader
Maintain a trusted advisor relationship with each assigned client
Contribute to Iterable Blogs and Webinars related to Email Deliverability topics
We are looking for people who have:
Bachelor’s degree or equivalent experience
2 - 4 years experience in email deliverability consulting and/or email deliverability support
2+ years experience in a B2B customer-facing role for a high-tech, SaaS organization
Experience using 3rd-party delivery tools (Validity Everest, eDataSource, Google Postmaster Tools, Microsoft SNDS, etc.)
High technical aptitude, motivated, goal-oriented and thrives in a fast-paced startup environment
Proficient with ISP/domain-specific delivery policies, block mitigation, and feedback loops with ISPs
Expert with “best practices” for sending bulk email, list management and blocklist/spam reduction
Strong familiarity with end-to-end email delivery (IP addresses, DNS, SMTP, authentication, etc.)
Knowledge of CAN-SPAM/GDPR/anti-spam laws
Excellent communication skills and a strong desire to work with customers
An embodiment of Iterable's core values: growth-mindset, humility, balance and trust
Previous experience working within Mail Transfer Agent (MTA) platforms like Sparkpost, Mailgun, Sendgrid, etc.
Bonus Points:
Previous experience with email marketing, email compliance, push notifications, and/or SMS software
Perks & Benefits:
Paid parental leave
Competitive salaries, meaningful equity, & 401(k) plan
Medical, dental, vision, & life insurance
Community Impact Days
Fertility & Adoption Assistance
Paid Sabbatical
Flexible PTO
Monthly Employee Wellness allowance
Monthly Professional Development allowance
Pre-tax commuter benefits
Complete laptop workstation
The US base salary range for this position at the start of employment is $96,500 - $151,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.
Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.