Director, Account Management, Sales SMB

WHAT WE’RE LOOKING FOR

As the leader of Braze’s SMB Account Management team, you will be responsible for a growing team of Account Managers. This is a management SaaS sales role which requires a high level of experience managing a medium sized team. Strong candidates will have experience working with a wide variety of clients in multiple verticals ranging from startups to established, small and medium sized companies. In addition, experience selling a marketing automation, CRM, email, or analytics solution is highly preferred.

Strong candidates will have experience working SMB clients, as well as the ability to coach and lead a team of Account Managers growing and retaining SMB and mid market customer relationships.

WHAT YOU’ll DO

The Director of Account Management is a SaaS sales role requiring proven experience and performance managing a team of up to 8 Account Managers. This leader will continue to shape and scale Account Management across EMEA through upsells and renewals, and collaborate with all customer facing teams across the org.

WHAT YOU HAVE

Minimum of 8 years of proven experience within Sales for Mobile or Marketing Technology required

At least 3 years of experience managing a regional team of Commercial / Mid-market Sales executives or Account Managers

Ability to work cross-functionally with Marketing, Integrations/Onboarding, Customer Success, and Sales Operations

Exemplary leadership skills and dedication to the success and growth of team members

Ability to shape, influence and execute operational processes

Outstanding verbal, written and stand-up presentation skills

Up-to-date on digital trends, especially within the customer experience realm

Proven success navigating large organizations and ability to quickly identify the decision makers and decision-making process for large SaaS investments

Understanding the hands-on culture of a smaller enterprise sales organization