Deal Operations Manager - Canada, Europe

Storyblok is hiring a Deal Operations Manager to build the operating workflow for how deals are structured, reviewed, approved, executed, and handed off across quote-to-cash. The role supports Sales on deal construction and deal design strategy, coordinates Legal execution, partners with Finance on revenue recognition readiness, and turns pricing, packaging, and NPI decisions into field-ready operating process. Sitting within Revenue Operations, this role works across Sales, Sales Leadership, Finance, Legal, Deal Strategy, Systems, Order Management, Security, Customer Success, and Product / Packaging to make approval-ready deals faster and downstream defects lower.

ESSENTIAL JOB FUNCTIONS

Deal operations workflow and process

Build the global deal operations workflow for intake, routing, approval readiness, SLAs, escalation paths, and exception handling.

Own approval readiness in DealHub CPQ, including required fields, quote quality checks, approval context, discount rationale, and downstream handoff inputs.

Maintain practical process documentation, templates, and decision rules so Sales can move standard deals through documented paths.

Deal construction and design strategy support

Support Sales and Sales Leadership on deal construction across new business, renewal, expansion, multi-year, ramped, multi-product, and non-standard commercial requests.

Translate deal strategy into approval-ready constructs with clear value exchange, risk flags, concession logic, billing terms, contract timing, and implementation assumptions.

Partner with Deal Strategy, Customer Success, Product / Packaging, and Finance when commercial design affects retention, expansion, product adoption, or reporting.

Legal execution and Finance revenue recognition readiness

Engage Legal early on non-standard terms, contract language, execution path, risk ownership, and customer-requested changes.

Coordinate with Finance on revenue recognition inputs, billing terms, payment terms, start dates, product lines, order form clarity, and required approval evidence.

Maintain pre-signature checks for deals with rev rec, billing, custom terms, or product readiness risk.

Pricing, packaging, NPI, and DealHub CPQ rollout

Participate in pricing and packaging execution and strategy support so decisions can be turned into field process, DealHub CPQ logic, approval paths, and reporting readiness.

Support NPI rollout by defining deal rules, quote requirements, launch constraints, fallback paths, and field guidance for early transactions.

Track whether pricing, packaging, or NPI changes create quote exceptions, approval confusion, billing defects, or customer handoff issues.

Quote-to-cash quality, cadence, and continuous improvement

Own the operating handoff from approved quote to order, billing, commissions, reporting, and customer lifecycle records.

Run the deal operations cadence with KPI packs, defect logs, root-cause reviews, action owners, and process improvements.

Identify automation and AI use cases tied to intake, routing, approval summaries, quote checks, documentation, and measurable cycle-time reduction.

EDUCATION AND EXPERIENCE

Bachelor's degree in Business, Finance, Economics, or a related field, or equivalent practical experience.

5+ years in Deal Desk, Deal Operations, Revenue Operations, Sales Operations, or a comparable commercial operations role, ideally in B2B SaaS.

Hands-on experience with CPQ tooling (DealHub or comparable) and quote-to-cash / lead-to-cash processes.

Demonstrated experience structuring and reviewing non-standard deals (multi-year, ramped, expansion, multi-product) and partnering with Sales on deal construction.

Working knowledge of revenue recognition concepts, billing and order processes, and coordinating contract execution with Legal and Finance.

Experience building scalable process, documentation, SLAs, and operating cadences (KPI reviews, defect logs, root-cause analysis).

Strong analytical skills and comfort working in Salesforce and reporting tools.

Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.

PROFESSIONAL COMPETENCIES

Commercial acumen: structures sound deals that balance customer value, risk, and revenue / margin outcomes.

Process design: builds clear, scalable workflows, SLAs, and escalation paths that scale beyond manual effort.

Cross-functional coordination: aligns Sales, Legal, Finance, Systems, Order Management, and CS around complete deal packages.

Attention to detail: enforces quote quality, approval readiness, and pre-signature checks to reduce downstream defects.

Operating rigor: runs cadences with KPIs, defect logs, and root-cause reviews that drive measurable improvement.

Influence without authority: guides Sales toward documented paths and sound commercial discipline.

Communication: produces clear guidance, decision rules, and leadership-ready operating views.

Continuous improvement and automation mindset: identifies automation / AI use cases that reduce cycle time and rework.