Data Center Technician
The role
As a Data Center Technician, you will play a vital role in maintaining and optimizing the IT infrastructure within our data center. This includes working hands-on with modern technologies such as the advanced H200 GPU cloud cluster. Your responsibilities will include supporting the data center’s IT infrastructure by troubleshooting and resolving hardware issues, performing hardware and network diagnostics, carrying out physical repairs, and ensuring the smooth operation of critical systems. This is a shift-based role and may also require occasional travel between data center locations.
You'll work on-site from our Kansas City, Missouri data center.
Your responsibilities will include:
Diagnosing and resolving issues related to IT hardware and ensure the continuous support of the data center’s IT infrastructure.
Collaborating effectively with internal teams and external contractors to address technical and operational challenges.
Installation, upgrading and dismantling of hardware based on operational requests and requirements.
Managing and maintaining the connectivity of fiber optic cables and patch cords.
Planning, executing and monitoring regular IT tasks to maintain and improve IT infrastructure operations.
Processing Return Merchandise Authorizations (RMAs) in compliance with established manuals and procedures.
Developing clear and comprehensive documentation and manuals for hardware configuration, troubleshooting and maintenance.
Collaborate with key stakeholders, including (teams, executives).
Lead and manage (specific workflows, processes, projects).
Monitor and evaluate progress on (specific projects).
We expect you to have:
3+ years of hands-on experience in diagnosing and resolving server hardware issues.
A solid understanding of data center operations, as well as server and network equipment principles.
Basic proficiency in the Linux operating system and familiarity with command-line tools.
Practical experience working with server IT hardware, enterprise-grade network switches and fiber optic cables.
Excel skills, including proficiency with pivot tables, formulas, lists and graph creation.
A proactive, responsible and goal-oriented approach to work.
It will be an added bonus if you have:
Valid Driving License
Project planning skills
Key employee benefits in the US:
Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
401(k) plan: Up to 4% company match with immediate vesting.
Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
Remote work reimbursement: Up to $85/month for mobile and internet.
Disability & life insurance: Company-paid short-term, long-term and life insurance coverage.
Pay Transparency
We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law.
Base Compensation Range
$30—$45 USD