DACH Customer Onboarding Specialist - OPEN UNTIL 17th July

Hiring managers: Anne Huston

Recruiter: Daniel Rapp

Note: Please review the global outreach policy before reaching out to the hiring team.

POS-32896

As a Customer Onboarding Specialist, you’ll play a critical role in helping customers realize value from HubSpot quickly and confidently by leading multi-Hub implementations.

You’ll act as an experienced, autonomous consultant for customers with sophisticated needs, translating high-level business goals into clear onboarding strategies that drive time-to-value, adoption, and long-term success. You’ll partner closely with Sales, Customer Success, and Product teams while serving as a subject-matter expert in specific HubSpot Hubs and inbound best practices.

In this role, you’ll get to:

Lead end-to-end onboarding for complex, multi-stakeholder customers, managing competing priorities and timelines to deliver successful implementations.

Translate customer business goals into measurable onboarding objectives tied to activation, adoption, and time-to-value outcomes.

Design and deliver scalable, multi-Hub solutions aligned to advanced business processes, data models, and reporting needs.

Oversee product configuration, integrations, training, and initial campaign execution to accelerate customer impact.

Advise customers on technical elements such as integrations, APIs, permissions, and governance within the HubSpot ecosystem.

Facilitate effective discovery sessions across diverse customer contexts, adapting for executive, technical, regional, or language considerations.

Partner cross-functionally with Sales, Customer Success, Services, and Product teams to ensure a seamless and consistent customer experience.

We are looking for people who:

Are fluent in spoken and written German

Have experience consulting customers through SaaS implementations and/or ongoing platform adoption.

Can manage multiple implementations or service engagements simultaneously.

Bring expertise in at least one core HubSpot Hub (Marketing, Sales, Service, or Operations) with working knowledge across others.

Advise on both technical solutions (integrations, APIs) and strategic growth considerations.

Communicate and present with confidence — and know how to tailor their message for technical and executive audiences.

Nice-to-Have:

Have supported enterprise or multi-regional customers.

Are familiar with data modelling, reporting frameworks, or CRM governance at scale.

Have experience identifying or supporting expansion opportunities.

Are comfortable using AI-powered tools to improve efficiency, insight, or delivery quality.

Have a background consulting on CRM platforms.