Customer Support Representative

How you'll help us achieve it

Do you have experience working in customer service or a related field? Are you passionate about delivering excellent customer service?

We’re looking for a Customer Support Representative based in Niamey to join our global team and help us deliver the best possible experience to our customers.

In this role, you'll:

Serve as the primary point of contact for customers, providing them with world-class service and support

Be responsible for handling customer inquiries and complaints and work closely with other departments to ensure that customer needs are being met

Handle customer inquiries and complaints professionally and courteously, escalating issues as necessary

Maintain up-to-date knowledge of Wave products

Use active listening skills to understand customer needs and provide solutions that address those needs

Participate in team meetings and contribute to continuous improvement initiatives

Key details

Location: Niamey, Niger

Contract Type: 6-month fixed-term contract

Requirements

Fluency in French and Haoussa

2+ years of experience in a comparable position (Call center, Customer Service)

Being able to work with flexible schedules

You might be a good fit if you

Demonstrate tenacity and a willingness to go the distance to get something done

A strong sense of responsibility and an excellent ability to take initiative

Are comfortable defaulting to over-communication and overreaching when it comes to coordination

Are excessively detail-oriented and seek to achieve excellence in everything you do

Are client-oriented and have strong interpersonal skills

Are a diplomatic speaker

Have a teamwork spirit

Experience in Customer Service (Mobile wallet or Customer Service Company) or management skills as an added value