Customer Support Analyst with French (Collections)
ABOUT THE TEAM
Join our dynamic Collections Team and transform challenges into opportunities! Our diverse and passionate group excels at turning around accounts and building lasting customer relationships. Here, you’ll advance your skills in a supportive environment where your contributions are valued. Elevate your career with us—where your expertise and determination shape the future of debt recovery.
ABOUT THE ROLE
As a Customer Support Analyst with French you will:
Provide essential support to our members
Manage arrears in line with the Collections Policies
Develop successful repayment plans with our members
Update corresponding logs and reports, be diligent and document actions and decisions
WHAT WE ARE LOOKING FOR
We are looking for someone who is brilliant at engaging with customers to join our Collections team. There are many challenges for small business owners and our members need support when things might not be going to plan. You will receive training which will equip you with the skills that you need to offer the right solutions to our members. Dealing with a range of queries and requests quickly and effectively.
The conversations that you have will be varied as you will be speaking to members at various stages in the collections process. By understanding the needs of the members you will endeavour to help them find a long-term solution.
The ideal candidate will have:
Excellent spoken and written French and English language skills
The ability to easily empathise with people
Previous retail or other customer related experience
The ability to manage your time well
Strong negotiation and reasoning skills
Strong desire to succeed
WHAT YOU'll GET IN RETURN
Salary: €20,000.00 - €22,500.00 gross annual
25 days paid annual leave
3 paid days off for volunteering or L&D activities
Extended maternity and paternity leave covered by the company
Personal L&D budget
Additional health & dental insurance
Mental wellbeing platform
Fully covered Multisports card
Food vouchers
Snacks, light food, drinks in the office
WFH equipment allowance
Flexible working from home
Sabbatical Leave
Transportation bonus to cover office commute under the hybrid work arrangement
TIDEAN WAYS OF WORKING
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
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