Customer Support Agent

As a Customer Support Agent, you will be the voice of Super Technologies, managing customer interactions across multiple channels and ensuring every customer receives the support they need, when they need it. You'll join the Customer Engagement Global team, building lasting customer relationships that encourage loyalty and contribute to the wider business's success.

What the role involves

Respond to inbound and outbound customer contacts across calls, email, live chat, social media and third-party review sites, resolving enquiries and offering solutions.

Address customer needs by providing solutions and alternatives, ensuring issues are resolved effectively.

Maintain accurate records of all interactions using the call centre database.

Build lasting customer relationships that encourage loyalty and repeat engagement.

Deepen product knowledge continuously and stay current through ongoing training.

Meet daily targets for service quality, productivity and customer satisfaction.

Collaborate closely with other teams to achieve outstanding business results.

What we are looking for

Strong listening and communication skills, both verbal and written.

Ability to stay organized and work efficiently.

Flexible mindset with a drive to improve processes and outcomes.

Keen eye for detail.

Capability to manage multiple tasks at once and stay on top of deadlines.

Friendly, empathetic approach to all customer interactions, with the ability to stay positive under pressure.

Previous experience in customer support or a call centre.

Medium-level proficiency in English and fluency in Greek.

What we offer

Medical / Health Insurance

Open Annual Leave

Employee Assistance Programme

Training & Learning Development