Customer Success Manager - WE

We are currently expanding our Customer Success team, and we’re looking for a new colleague as Customer Success Manager (CSM) for Western Europe. Could you be one of them?

Help top e-commerce businesses boost their performance.

Disseminate the data-driven approach to business management, verify hypotheses, and identify objective facts where gut feelings used to be the norm.

Tasks and responsibilities:

As a Customer Success Manager you will be expected to:

Build long-term relationship with your clients

Act as a trusted advisor & industry expert able to challenge  the status quo

The role of CSM is to act as a guardian for both, client & Bloomreach's Engagement Pillar.

On the client side, the CSM’s main role is to ensure that CDP Pillar delivers value to the client at every moment of the cooperation.

As a trusted advisor, the CSM should educate the client about the best ways forward in their industry and ensure that our CDP is fully aligned with their client’s goals & strategy.

On the other hand, the CSM should ensure that the cooperation is a win-win for both sides.

What we expect of the candidate:

2-3 years of work experience. Ideally in B2B SaaS in online retail/e-commerce analytics, marketing. Ideally as an Account Manager/CSM or other similar role.

In-depth knowledge of business and business trends, and the ability to understand clients’ business models extremely fast.

Knowledge of e-commerce, marketing and the current trends in the industry.

Experience of leading teams and projects or pursuing own business (ideally B2B).

Familiarity with the following emerging sectors (the more the better) – online analytics, BI, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction.

Ability to understand and actively use analytical concepts to identify which stage the business has reached, which KPIs are crucial for decision-making and which metrics the business is based on.

Basic understanding of technology around marketing cloud solutions.

Independence, self-organization, ability to navigate ambiguous situations.

Native fluency in English.

Nice to Haves:

Fluent in Danish

Or fluent in any of the following; Dutch, Swedish, German

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