Customer Success Manager, SMB
The Role
As a Customer Success Manager, you’ll play a critical role in helping customers get long-term value from CompanyCam. In this individual contributor role, you’ll act as a trusted partner to a portfolio of customers, guiding them through adoption, renewal, and growth. Through proactive outreach and meaningful conversations, you’ll help customers solve real problems while ensuring they fully understand how CompanyCam supports their business goals. This role is essential to reducing churn, increasing engagement, and driving expansion across our customer base. You’ll work closely with Sales, Marketing, and Product to ensure our customers feel supported at every stage of their journey.
Location: Candidates must permanently and currently reside in the United States.
What You'll Do
Proactively engage with customers to monitor account health and drive successful adoption
Educate and train customers on CompanyCam features, best practices, and new product updates
Identify at-risk accounts and execute thoughtful retention strategies to reduce churn and downgrades
Manage renewals by guiding customers through contract continuation and addressing concerns
Partner with Account Managers to identify and qualify growth opportunities such as add-ons or expanded usage
Advocate for customer needs internally while aligning with CompanyCam’s business goals
Develop and contribute to training resources that improve customer education and product usage
The Impact You'll Have
At CompanyCam, your work makes a real impact. Whether you're writing code, supporting customers, or designing experiences, your contributions directly shape the product we deliver and the people we serve. We're building something that helps real people solve real problems—and we believe that kind of work is best done by a team that reflects the world around us. In this role, you’ll drive impact by:
Improving customer retention by proactively addressing risk and strengthening relationships
Increasing product engagement and revenue through education, adoption, and expansion efforts
Elevating the customer voice across the organization to influence better outcomes and experiences
Showcasing customer success to help others understand the value of growing with CompanyCam
What You'll Bring
Experience in a customer-facing role, ideally within a SaaS environment
Strong written and verbal communication skills with the ability to lead quality customer conversations
Proven ability to work independently while managing a book of business
A high level of empathy and a customer-first mindset balanced with business goals
Strong problem-solving and strategic thinking skills
Ability to identify trends and opportunities through customer usage and feedback
Bachelor’s degree in Business Administration or Communications, preferred
A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.
Benefits & Compensation
This is a salaried position at CompanyCam. Our starting salary is $48,000 per year. Our average on target earnings (OTE) are around $67,200. We also offer meaningful equity and other benefits.