Intern, Customer Success
Responsibilities
We are looking for a motivated Customer Success Intern to support our growing Japan Customer Success team.
In this role, you'll work closely with Customer Success Managers and cross-functional teams to improve customer operations, streamline internal processes, and explore practical ways to leverage AI and Automation in day-to-day business.
Customer Success Operations
Maintain Contact and Account information in Salesforce (SFDC)
Support Quote Creation
Support Salesforce-related operations
Generate ideas and support implementation for process automation and operational improvements (AI & Automation)
Support the creation of AI best practices and internal knowledge assets (AI & Automation)
Cross-functional Collaboration
Coordinate with internal teams such as Deal Desk, Billing, Product, and Sales
Support internal communications
Qualifications
Currently enrolled in an undergraduate or graduate degree program
Fluent in Japanese (ability to communicate smoothly)
Comfortable reading, writing, and engaging in basic communication in English
Basic computer skills using Mac
Familiarity with Google Workspace (Docs, Sheets, Slides) or equivalent productivity tools
Detail-oriented with a strong focus on accuracy and quality
Preferred Skills / Experience
Experience using generative AI tools such as ChatGPT, Claude, or Gemini
Experience using collaboration tools such as Slack, Notion, Zoom, or Confluence
Experience using CRM tools like Salesforce
Strong interest in AI, Automation, SaaS, and Digital Transformation (DX)
Personal Characteristics
Interested in Customer Success, SaaS, and technology companies
Eager to learn operations and business processes
Enjoys paying attention to detail while thinking deeply about the underlying context and purpose of tasks
Excited to collaborate with team members from diverse roles and backgrounds
Proactive in thinking about and driving process improvements
Eager to learn new technologies and enjoy experimenting with AI and Automation to find better ways of working
Employment Terms
Employment type: Paid internship
Work location: Office attendance required (no remote work)
Minimum commitment: 6–12 months
Working hours:
During school term: at least 15 hours/week (reduced hours may be arranged around exam periods)
During school vacation: less than 30 hours/week (within Workato business hours, 9:00 AM–6:00 PM)
Japanese Follow / 日本語
Responsibilities
日本のCustomer Successチームの一員として、Customer Success Managerや関連部門と連携しながら、顧客支援・業務改善・AI活用を推進していただきます。
Customer Success Operations
Salesforce（SFDC）のContact・Account情報の管理
Support Quote Creation
Salesforce関連オペレーションのサポート
業務自動化や業務改善のアイデア創出・実装サポート (AI & Automation)
AI活用のベストプラクティスや社内ナレッジの作成支援 (AI & Automation)
Cross-functional Collaboration
Deal Desk、Billing、Product、Salesなど社内チームとの連携
社内コミュニケーションのサポート
Qualifications
大学または大学院に在学中の方
日本語で円滑にコミュニケーションができる方
英語での読み書き・基本的なコミュニケーションに抵抗がない方
Macを利用した基本的なPC操作ができる方
Google Workspace（Docs、Sheets、Slides）または同等ツールを利用できる方
細部まで丁寧に業務を進められる方
Preferred Skills / Experience
ChatGPT、Claude、Geminiなど生成AIの利用経験
Slack、Notion、Zoom、Confluenceなどの利用経験
SalesforceなどCRMツールの利用経験
AI・Automation・SaaS・DXへの興味
Personal Characteristics
Customer SuccessやSaaS・テクノロジー企業に興味がある方
オペレーションや業務プロセスを学びたい方
細部まで気を配りながら背景や目的を深く考えることが好きな方
様々な役割・バックグラウンドを持つメンバーと協働したい方
業務改善を主体的に考えられる方
新しいテクノロジーを積極的に学び、AIやAutomationを利用しながら、より良い業務の進め方を考え、試行錯誤することを楽しめる方
(REQ ID: 2928)