Sales Development Team Manager (International) (Position located in London, United Kingdom)

Please submit your resume in English.

To learn more about our team and office culture in England (UK), visit the following links.

Careers Page: https://www.knowbe4.com/careers/locations/york

Glassdoor: https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm

LinkedIn: https://www.linkedin.com/company/knowbe4/life/uk/

The Sales Development Team Manager (International) is responsible for overseeing a team of  Direct and Channel Sales Development Representatives. The Sales Development Representative team are often the first people that prospective customers and partners engage with at KnowBe4 and play an important role in generating genuine interest and nurturing the relationship to the point of handing off to the Sales Team.  The ideal candidate will have experience prospecting for leads, engaging with prospects to conduct initial discovery, educating prospects on KnowBe4 products, explaining KnowBe4’s partner program, and passing qualified prospects to the Sales team.

Responsibilities:

Mentor and coach a team of Direct and Channel Sales Development Representatives

Oversee the followup and qualifying of direct and partner leads by SDRs

Monitor the daily statistics of the Sales Development Representatives and identify any discrepancies in reporting

Support Channel Sales Development Representatives by assisting with partner escalations

Ensure all procedures and policies are followed by team members and pinpoint any areas of improvement to increase efficiency

Be the first line of support to the team to answer questions and direct on best practices

Execute performance reviews with team members

Develop and execute on a strong prospecting plan of attack, including email and call scripts

Ensure the team is effectively leveraging a sales tool to discover newleads

Tag in on calls with team members, as necessary

Coordinate and align with Global Sales Director on the performance (goals/plans) of the SDR Team

Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Requirements:

Bachelor’s Degree a plus

Familiarity with standard concepts, practices and procedures within the IT Security Field a plus

Minimum 1 year Channel/Direct experience

Minimum 1 year Leadership experience

Experience with Gmail and Google Docs

Experience with MS Office

Excellent verbal and written communications

Excellent people skills

Managerial experience

Good computer skills

Friendly phone voice

“Pleasantly persistent” as it can take multiple tries to reach a prospect

Ability to leave an engaging message and sound interested

Must be highly organized and results-oriented