Corporate Account Manager
About the Role:
ClassPass is seeking a motivated, results-driven Corporate Account Manager to join our team in Australia. In this role, you’l manage and grow a portfolio of corporate clients, building strong, long-term partnerships and helping businesses maximise the value of their ClassPass benefit. As a trusted advisor, you’l work closely with clients to drive employee engagement, increase platform adoption and identify opportunities to expand existing partnerships through upseling and account growth. You’l take a proactive, data-driven approach to account management, using numbers and engagement metrics to understand client performance, uncover opportunities and make informed decisions.
You’ll also bring a natural curiosity and problem-solving mindset to the role, confidently troubleshooting technical issues, investigating chalenges and working through solutions to deliver the best possible client experience. You’ll enjoy working with processes, identifying opportunities to improve how we work. This is a hands-on, relationship-focused role that extends beyond traditional account management. You’l attend client office events, deliver engaging presentations and connect directly with employees to educate them on ClassPass, showcase its benefits and encourage sign-ups. If you enjoy building relationships, working with data, solving problems, this role offers the opportunity to make a real impact on both client success and business growth.
Key Responsibilities:
• Build strong, long-term relationships with corporate clients, understanding their goals and how ClassPass fits into their HR and benefits strategy.
• Manage your book of business, prioritising key accounts through quarterly check-ins by phone, video or in person.
• Own the renewal process end to end, including commercial conversations and creating renewal contracts.
• Identify and close upsell opportunities, using negotiation and persuasion skills to recommend services that match client objectives.
• Analyse engagement and enrolment data to spot trends, then address gaps with tailored plans that lift adoption and retention.
• Deliver presentations and run promotional activities, such as onsite events and challenges, to increase employee participation.
• Resolve client issues quickly and deliver an excellent, seamless client experience.
• Partner with our Launch and Customer Experience teams on smooth onboarding and ongoing program success.
• Keep Salesforce accurate and up to date and contribute to global Corporate Account Management projects.
• Maintain accurate and up-to-date finance requests, including invoice updates, billing queries and account changes, ensuring information is recorded correctly and finance-related processes are completed in a timely manner. Liaise with internal finance teams to resolve discrepancies and support accurate client billing.
Skills & Experience
• 2+ Years experience in account management or a sales related role.
• Knowledge of the fitness and employee benefits industry (a plus)
• Strong communicator with excellent relationship-building skills.
• Detail-oriented problem solver with the ability to manage multiple projects at once.
• Proven ability to analyse data and apply insights to improve client outcomes.
• Experience with CRM systems like (Salesforce)
• Demonstrate success in partnerships management with a track record of delivering high performance.
• Confident presenting to large audiences, delivering engaging presentations and speaking comfortably in front of groups.
• Outgoing and approachable, with the confidence to proactively approach employees, strike up conversations and promote ClassPass at client events and workplace activations.
• Right to work in Australia