Complex Claims Specialist, UK

About the role

The Claims team at Coalition stands apart for our outstanding level of consumer service and knowledgeable handling of claims for our insured customers. As a team, Claims is about finding ways to help our consumers find a solution to cyber risk. As we continue to expand, we are seeking an experienced claims professional to join our cyber claims team and lend a hand in handling intricate primary Cyber, Tech, and Media policies. You will also provide assistance to the underwriting team and manage/collaborate with a variety of vendors such as breach coaches, defense counsel, and coverage counsel for Coalition and its partner carriers.

This is a remote opportunity that can be based anywhere in the United Kingdom.

Responsibilities

Handle the intake of severe cyber events, including the coordination with breach counsel, forensic investigators and other vendors

Evaluate full pending of claims in affiliation with the posting and recommending accurate reserves

Handle litigation including 3rd party liability arising from security failure or data breaches, Media and Tech E&O

Maintain accurate file documentation/information in our claims system

Assess liability and damage data in affiliation with intricate claims, maintain appropriate documentation

Assess insurance coverage issues

Intelligently guide and track third-party vendors and service providers work and spend

Maintain and develop relationships with brokers, various positions within an insured's business including: risk managers, general counsels, and a variety of vendors

Identify settlement opportunities to maximize impact

Collaborate in the defense and resolution of claims

Provide data and reason based-informational assistance to underwriters

Provide assistance to business development with regard to marketing, client presentations, sales discussions

Liaise with partner carriers on a daily basis

Maintain and develop relationships with brokers, various positions within an insureds’ business including: risk managers, general counsels, and a variety of vendors

Lead client engagement including table top exercises, whether delivered by Coalition or vendors

Ensuring the global claims team are aware and trained regularly in UK specific claims handling concerns and in additional territories as Coalition expands its geographical footprint.

Skills and Qualifications

4+ years of experience handling cyber, tech, and/or media claims and litigation

Demonstrated experience to work as part of a team, interact with others, meet goals, and successfully perform in a changing work environment

Excellent communication and interactive experience

Team-oriented with aptitude to excel in a collegial environment but work proactively

Bonus Points

Legally qualified in England and Wales and another territory (e.g. California, Australia or Canada/EU nation state)

Background in handling wider financial lines claims, including D&O

Cybersecurity investigation background

Experience with handling US cyber incidents

Perks

100% medical coverage, including outpatient care

Life insurance

25+ paid holidays

Annual home office stipend

7% employer pension contribution

Mental and physical health wellness programs like Headspace, Wellhub

Competitive compensation and opportunity for advancement