Client Engagement Specialist
Who we are
We drive sales of Mindbody software and ClassPass inventory, but that’s not all. The Revenue team helps our customers achieve their business goals, contributes to their growth, and eliminates hurdles by finding smart solutions from our suite of software products. We are strategic, collaborative, and solutions-oriented.
About the right team member
The Client Engagement Specialist is a SaaS sales expert with proven experience partnering with small businesses. This role is all about being a great communicator, project manager, and collaborator all while operating with a high-level sales acumen in an effort to save highly complex deals that are at risk of cancellation. This individual will work cross functionally with stakeholders across Sales, Onboarding, and CX to find the best solutions to retain these customers at Mindbody.
The role you'll play
Lead strategic retention conversations to save high-value accounts at risk of cancellation
Collaborate with Onboarding, CX, Implementation, and Sales to deliver personalized solutions that stick
Own the full lifecycle of customer re-engagement, from discovery to resolution and follow-through
Translate product and industry knowledge into high-impact recommendations that reinforce value
Manage interactions and outcomes in Salesforce, using data to spot trends and improve strategy
Hit (and exceed) retention goals while staying calm, focused, and customer-centered under pressure
Experience you bring
1–3 years in a SaaS sales, retention or account management role with a proven track record of success
Strong communicator and problem solver who can adapt fast and navigate tough conversations
Confident discussing technical concepts like APIs or integrations with clarity
Naturally data-driven, with solid forecasting and decision-making skills
Skilled in cross-functional teamwork and keeping things moving without losing momentum
Passion for fitness and wellness, or experience in the space, is a plus
Pay transparency
It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of our compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.
Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
The base salary range for this position in the United States is $51,000 to $60,000. The total compensation package for this position may also include performance bonus, stock, benefits and/or other applicable incentive compensation plans.