Business Development Executive - French Speaking

ABOUT THE TEAM:

The Onboarding Team is a front-line team, looking to convert as many prospective/cold leads into becoming a Tide Member and taking advantage of many Tide products during their Onboarding period. We collaborate with marketing, product and the KYC Teams to ensure a seamless Onboarding experience for prospective members, providing key insights to all stakeholders.

ABOUT THE ROLE:

As an Business Development Executive you responsibilities will include:

Driving market expansion – Engage with prospective SME members, address objections, and effectively communicate the benefits of using the Tide app for their business needs.

Converting leads into active members – Proactively call prospective members who have started an application, provide support, and guide them through the completion process to ensure a smooth onboarding experience.

Building strong relationships – Establish trust and rapport with prospective members, understanding their business needs and identifying opportunities to introduce relevant financial products and services.

Ensuring compliance and troubleshooting issues – Work closely with KYC agents to verify documentation, assist members in resolving any application issues, and ensure all regulatory requirements are met.

Maximizing upselling opportunities – Stay up to date with our product offerings and use your consultative sales approach to recommend additional services that align with the needs of prospective members.

Providing valuable insights – Gather feedback from potential members on any challenges they encounter during onboarding and share these insights with internal teams to drive continuous improvements.

WHAT WE ARE LOOKING FOR:

As a Business Development Executive, you will be the key link between our finance app and potential SME members, helping them understand the value of joining a leading fintech platform. Your role requires a blend of strong sales skills, customer-centric thinking, and adaptability to convert high-interest leads into active members.

We are looking for someone who:

Has native-level proficiency in spoken and written French to engage effectively with our target market.

Brings experience in telesales, business development, or customer service, with a proven ability to convert leads into customers.

Is target-driven and commercially focused, with the ability to upsell relevant products and maximize revenue opportunities.

Is a proactive self-starter, comfortable working in a fast-paced and evolving environment.

Thrives in an agile setting, adapting to shifting priorities, new products, and changing market dynamics.

Puts members first, ensuring a smooth and engaging onboarding experience while addressing any objections or concerns.

Has strong problem-solving skills and a keen eye for detail, especially when working with KYC requirements and compliance processes.(Ideally) has knowledge of compliance, KYC, AML, and financial regulations, or previous experience in the fintech sector.

(Bonus) Has experience using Zendesk, predictive dialers, or other CRM/sales engagement tools to optimize workflows.

This role is perfect for someone who is self-motivated, resilient, and passionate about helping SMEs access the best financial solutions.

WHAT YOU’LL GET IN RETURN:

25 days paid annual leave

3 paid days off for volunteering or L&D activities

Extended maternity and paternity leave covered by the company

Personal L&D budget

Additional health & dental insurance

Mental wellbeing platform

Snacks, light food, drinks in the office

WFH equipment allowance

Flexible working from home

Sabbatical Leave

Salary Range: €18800 - €21150

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.