Associate Principal Resident Engineer (Federal)
About the Role:
This role interfaces with the client directly and is responsible for planning, scoping, and implementing the Dragos Platform in customer environments. Be part of a hands-on and onsite team at power plants, substations, manufacturing floors, and refineries (to name a few), while performing installations and assisting our customer partners in monitoring and safeguarding their infrastructure.
This is an onsite role based in Houston, TX requiring regular onsite work.
Responsibilities:
Collaborate with Dragos Sales and Solution Architect teams to understand customer use cases and success criteria
Works closely with client’s teams on network architecture, sensor placement, and integrations for the deployment of new sensors; coordinate and conduct deployments
Partner with client’s teams to refine applicable use cases and Dragos platform objectives
Tune and optimize Dragos platform to meet defined customer objectives
Develop content and build foundational workflows based on client use cases and value proposition
Monitor the health of the Platform solution to ensure continuous Platform availability and continuously tune and optimize the Dragos Platform
Coordinate upgrades, patches, and other configuration changes to the Platform solution
Provide knowledge transfer and training to enable key stakeholders, document processes
Provide troubleshooting and break/fix support for the Platform, manage escalations
Communicate roadmap of upcoming features and content with the client and conduct new release feature walkthroughs as needed
Continually solicit client feedback on feature requests and improvements
Coordinate and collaborate with other Dragos teams/services (Intel, Threat Hunting)
Identify opportunities for other Dragos products and services
Qualifications:
5+ years of ICS/OT and Cybersecurity experience
Networking experience – Strong knowledge of IP networks, OSI model, Purdue model, and ICS protocols
Experience with Linux (command line), Docker, scripting languages (python, shell, etc.), SIEMs
Experience in on-premise and cloud software solutions for Enterprise while managing multiple stakeholders and projects
Customer-oriented and attentive to client needs, with strong interpersonal and communication skills
Willingness to travel up to 25%
Compensation:
Salary: $158,000
Competitive Equity Package
Comprehensive Benefits Plan
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