Associate Ops Manager, Robot - DoorDash Dot

About the Team

DoorDash Labs is an independent team within DoorDash. We're hiring an Associate Operations Manager to help lead a team working on robotics solutions solving real business problems.  If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you!

About the Role

This role acts as an associate operations manager at DoorDash Labs. You will ensure that DoorDash Labs executes operations efficiently and maximizes operations to its full potential.  You will report to the General Manager on our robotics team in our DoorDash Labs organization. You will be 100% in-office and in-field throughout the Greater Salt Lake Area with some limited travel potential to other new markets if the need arises.

You’re excited about this opportunity because you will…

Rigorously tracking daily KPIs and work with all sides of our operations to maximize our output and commercial availability of supply

Establish strong relationships and followership with the general manager, operations team managers and a co-located service team, motivating the whole team to work as one

Incorporate, adopt and refine daily and weekly processes for the management of real-time operations, working closely with other leaders

Build strong relationships with cross-functional partners, including remote assistance, technical program management, facilities, engineering and many other key stakeholders to provide an understanding of the current state of operations and resource allocation

Contribute with creative operational solutions to complex and ambiguous technical problems, unlocking the next big autonomy bet

Provide onsite leadership and expertise for incident response, in the case things don’t match expectations and need guidance and leadership

Work effectively in gray space, bringing clarity to uncertainty, to enable tactical and strategic decision making and push the program forward!

We’re excited about you because you have…

6+ years of experience

Experience with operational leadership of a team of 10-50

Deep experience in autonomous vehicles and/or robotics

Strong communication skills - you can concisely present complex ideas to subordinates, peers, cross-functional partners and senior leadership alike

An “And not Or” mentality - both quantity and quality in our operations matter and we do not consider them contradictory

Intrinsic motivation and confidence operating independently as well as with a team

Belief in 1% better every day