Agent Operations Territory Lead
How you'll help us achieve it
We are hiring an Agent Operations Territory Lead to manage product rollouts and supervise agents in different cities. You will also represent Wave, oversee our distribution and marketing, interact with users, and interview people about their needs and problems related to money transfers and financial services.
In this role, you'll;
Manage agent recruitment by leading a team of agent openers who will recruit and train agents within your territory.
Ensure agent quality and compliance with legal and policy requirements.
Guarantee the agent network is fully trained on applications, the contents of the contract before signing, rebalancing options, fraud management, etc.
Collaborate with the BTL team to have a well-branded and equipped agent network.
Collaborate with the agent liquidity team to monitor the cash and float availability at agent locations.
Manage risk through routine visits to report emerging issues and assess agents' performance in your territory.
Identify underperforming agents, close them, recover Wave items and equipment, and ensure that branding material is removed.
Be the primary contact for all agency networks acquiring Wave products in your territory.
Champion excellent customer service among distributors and agents within your territory.
Requirements
Fluent in English and Krio with a good command of the local language.
At least 2 years of relevant work experience, specifically managing an agent network in Sierra Leone, including a minimum of 1 year of experience managing field-based teams.
Bachelor’s degree in Sales, Marketing, or an equivalent.
Key details
Location: This is a field role. You will be based in the upcountry and may travel to other field locations nationwide based on business needs.
Contract type: 6 months fixed-term contract.
Work authorization in Sierra Leone is required.
Our salaries are competitive and calculated using a transparent formula.
We offer generous health insurance for yourself and your dependents.
We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
Airtime reimbursement.
Free food and a beautiful office space.
You might be a good fit if you
Have great leadership and people management skills.
Are excited about working in the field, as this is a largely field-operations role.
Are detail-oriented and seek to achieve excellence in everything you do.
Are a clear and proactive communicator, able to independently follow through on tasks and manage team priorities effectively.
Enjoy teamwork, but also know how to work well independently.
Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
Communicate effectively and often, both in writing and in person, to the point of over-communication.
Demonstrate tenacity and a willingness to go the distance to get something done.
Are tech-savvy: comfortable navigating Excel and onboarding new tools.
Act with integrity at all times, maintaining honesty, transparency, and confidentiality in handling sensitive information and building trust across teams.