WQBRAIN User Success Specialist
About WorldQuant BRAIN: BRAIN is a group within WorldQuant similar to a traditional B2C fintech setup. Our mission is to simplify quant finance and provide global remote-work opportunities to participants, while they learn quant finance, AI and ML concepts. WorldQuant Brain provides an advanced crowdsourcing platform for external participants to contribute signals, data, and more.
The Role: We are seeking an exceptionally talented engineer to join our user success team. The role has two aspects:
Troubleshooting user issues:
Help address queries raised by our users. These will involve a fairly complex set of aspects including data, tech and signals (alphas)
Gather customer feedback and share with our Product, Sales and Marketing teams
Backend engineering:
Optimization, speed and software quality – including load sequencing
Security and application access – including role management
Storage and data versioning
Web application server side
What You’ll Bring:
Excellent communication and problem-solving skills
Experience with Python and SQL
Experience with automated testing tools (e.g. Selenium/ Cypress/ Puppeteer)
Familiarity with Unix
Familiarity with the quant or finance industry is a plus
What We Offer:
Competitive and attractive compensation package with clear career road-map – where you feel challenged everyday
We offer a strong culture of learning and development: training courses, library, speakers, share and learn events
Learn from who sits next to you! Working in WQ you are surrounded by smart and talented people
Premium Health Insurance and Employee Assistance Program
Generous time-off policy, re-creation sabbatical leave (based on tenure), Trade Union benefits for staff and family
Team building activities every month: Local engagement events – Employee clubs: football, ping-pong, badminton, yoga, running, PS5, movies, etc.
Annual company trip and occasional global conferences – opportunity to travel and connect with our global teams
Happy-hour with tea break, snacks and meals every day in the office!
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