VIP Account Manager - Recife (Pernambuco)
We are looking for a proactive and customer-oriented Account Manager to engage with our high-value player base, offering a unique and tailored experience to our most valued customers. This role focuses on building strong relationships with high-value players, understanding their preferences, and providing an outstanding gaming experience that fosters loyalty and engagement. You will be their main point of contact, ensuring they feel valued and supported in every interaction.
What the role involves
Portfolio Management: Manage and enhance relationships with high-value players, ensuring top-notch service, responsiveness, and a highly personalised experience
Personalised Communication: Engage in consistent, customised communication to understand and cater to each player's gaming preferences and needs
Event Engagement: Organise and attend exclusive events with players, creating memorable experiences to reinforce customer loyalty
Player Experience Optimisation: Use player data to proactively suggest features, bonuses, or games that align with their preferences and play styles
Daily Account Monitoring: Monitor high-value accounts to identify trends or opportunities for deeper engagement, always striving for a seamless player experience
Internal Collaboration: Work closely with all internal departments to address player needs and ensure service excellence
What we are looking for
Native Brazilian speaker with English at a business proficiency level
Passionate and knowledgeable about sports
Eager to drive continuous improvement, flexible to challenge issues/opportunities
Proven track record of cross-channel marketing campaigns
Previous experience in account management or customer relations within iGaming, hospitality, or a related field
Strong communication and interpersonal skills
Proactive and solution-driven mindset with a passion for providing exceptional service
Willingness to attend events and meet clients as needed
What we offer
Medical / Health Insurance
Open Annual Leave
Employee Assistance Programme
Training & Learning Development
Additional benefits vary by country and will be shared during the hiring process.