Sales Operations Specialist

Founded in 2003 and headquartered in Singapore, Group-IB is a leading creator of cybersecurity technologies to investigate, prevent, and fight digital crime. Combating cybercrime is in the company’s DNA, shaping its technological capabilities to defend businesses, citizens, and support law enforcement operations.

Group-IB’s Digital Crime Resistance Centers (DCRCs) are located in the Middle East, Europe, Central Asia, and Asia-Pacific to help critically analyze and promptly mitigate regional and country-specific threats. These mission-critical units help Group-IB strengthen its contribution to global cybercrime prevention and continually expand its threat-hunting capabilities.

ABOUT THE ROLE

Our sales team keeps rocking each month; as our sales operations specialist, you will play a big role as part of the sales coordinator function of bridging the needs of sales teams to complete the paperwork process to close the deals.

YOUR MISSION

Support the Sales and Business Operations team in Europe with administrative matters (e.g., preparation of NDA/MOU, filling up information of vendor information etc).

Build strong relationships internally and collaborate effectively on cross-functional teams.

Liaise with the legal and finance team advisors on all contract matters.

Housekeeping of the Salesforce system, including ensuring all new and existing contracts are up to date; also, regular maintenance and clean-up of data in Salesforce.

Monitor and follow up on payment terms and contract validity with clients.

Actively track the progress of deals.

Assist with scheduling of meetings.

Conduct business correspondences internally and externally.

Draft basic accounting documentation.

Conduct training for future new joiners at onboarding stages.

Build new reports for management or other departments.

Work on recurring reports.

Support on partner-related documents.

Participate in team improvement or cross-department projects.

Assist on any ad hoc tasks as required by the team.

WHAT WE ARE LOOKING FOR

At least 2 to 5 years of experience with sales operations (understanding the sales cycle, processes and overall needs from the sales team).

Degree in business and management or equivalent work experience.

Proven and significant experience in administrative support in a professional, fast-paced, high-profile environment.

Solid communication skills.

Excellent knowledge of MS Office (Word, Excel, PowerPoint) and data tools (Power BI).

Prior experience working on Salesforce or other related CRM systems.

Flexibility and a strong sense of responsibility.

Strong interest in the cybersecurity industry and willingness to work with top professionals.

Meticulous and well organised.

Possesses a keen to learn attitude and is a team player.

Fluency in Italian or German along with English.

WHAT SETS YOU APART

Thinking outside the box and being a problem solver is a strong skill for us.

WHY CHOOSE GROUP-IB

Group-IB is a global leader in cybersecurity technologies that investigate, predict, prevent, and fight digital crime. We help organizations reduce risk and protect trust. Trusted by governments, major industries, and law enforcement, we deliver adversary-focused, predictive threat intelligence and cyber fraud fusion solutions that detect, analyse, and mitigate regional and country-specific digital crimes.

Work with real stakes. Group-IB investigates active cybercriminal groups, responds to breaches affecting critical infrastructure, and develops technologies used by law enforcement agencies including INTERPOL, Europol, and Afripol across 60+ countries. We've conducted 1,550+ cybercrime investigations alongside 600+ enterprise customers globally. When you join Group-IB, your work directly disrupts digital crime.

Grow your way. Choose your own path: deepen your craft as a technical expert, step into leadership, move across to another team, or relocate to one of our Digital Crime Resistance Centers across the Americas, Europe, the Middle East & Africa, Central Asia, and the Asia-Pacific. Your growth is our growth — Group-IB's expansion across 60+ active country operations means real career acceleration.

We fund professional certifications at company expense — whether you're pursuing CEH, CISSP, OSCP, or specialized certifications in forensics and penetration testing. You don't have to choose between doing the job and advancing your credentials.

Work alongside industry leaders. Our Unified Risk Platform — Threat Intelligence, Digital Risk Protection, Attack Surface Management, Managed XDR, and more — is recognized by Gartner, Forrester, KuppingerCole, and Datos Insights. Frost & Sullivan named us a 2025 Global Technology Innovation Leader. When you work here, you're building technologies that set the industry standard.

Real challenges, real expertise. You'll take on complex, real-world problems alongside adversary-centric researchers and incident response experts spread across six continents. We've built 21+ years of proprietary telemetry through 1,500+ joint investigations. No two threats look alike — and neither do the skills you'll develop.

A team that is genuinely international. Our people come from different countries, speak different languages, and bring different perspectives. What connects us is a shared mission: fighting cybercrime and making the world safer. We care about your wellbeing and happiness as much as your output.