Upsell Consultant - Hybrid

As an Upsell Consultant at Constant Contact, you’ll work with current and former customers to help them get greater value from our suite of digital marketing products. Through value-based conversations, you’ll seek to understand each customer’s needs, educate them on relevant tools and features, and recommend package upgrades and add-on solutions that support their marketing goals.

You’ll also execute winback strategies by connecting with former customers, understanding why they left, and identifying opportunities to regain their business. We’re seeking energetic, driven, and results-oriented individuals who are passionate about helping small businesses succeed.

This is a hybrid role requiring 3 days per week in our Waltham, MA office.

What you’ll do:

Make a high volume of outbound calls to warm leads and former customers. 100+ dials a day

Identify opportunities for package upgrades and add-on solutions that increase customer value, spending, and retention.

Apply a foundational sales methodology to conduct value-based conversations, understand customer needs, and recommend solutions that support their marketing goals.

Educate customers on relevant products, features, packages, and add-on functionality.

Execute winback strategies by engaging former customers who left 90 or more days ago, understanding why they left, and identifying opportunities to regain their business.

Navigate customer questions, concerns, and objections throughout the sales process.

Maintain accurate and timely records of customer interactions, follow-up activities, and sales outcomes in Salesforce.

Consistently achieve established sales quotas and monthly conversion, productivity, and quality targets.

Apply coaching and performance feedback to strengthen sales effectiveness and results.

Deliver a positive and professional customer experience during every interaction.

Who you are:

Bachelor’s degree or at least one year of relevant sales experience, preferably in an inside-sales, technology, or high-volume environment.

Passionate about helping small businesses succeed.

Motivated to deliver results and achieve individual goals and targets.

Able to understand customer needs and communicate the business value of software solutions.

Comfortable navigating customer questions, concerns, and objections.

An exceptional and persuasive verbal and written communicator.

Organized and able to manage a high volume of customer interactions and follow-up activities.

Coachable, adaptable, and willing to adjust your approach based on feedback and results.

Able to develop and maintain strong knowledge of Constant Contact’s product suite and support processes.

Experience working with small businesses is preferred.

Experience using Salesforce, Google Workspace, or similar platforms is preferred.

**The on target earnings for this role are $68,000+