UK - On - Site Coordinator (Swansea area)

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The Position

We are currently recruiting for an experienced and highly organised Account Coordinator to support the successful operational delivery for one of our key customers. Working closely with the customer, operational teams and internal stakeholders, you will help ensure that day-to-day activities run smoothly, service levels are consistently achieved and any issues are resolved quickly.

This is an excellent opportunity for someone with strong communication, coordination and problem-solving skills who enjoys working in a fast-paced environment and building positive customer relationships.

Shift pattern – Predominantly a 7am – 3pm shift but may be adjusted to 9am – 5pm for cover. There is also Nightshift cover available – including a 20% uplift on salary.

Salary: £26,780.00

Location: SA4 8QD

The Responsibilities

First point of contact for worker queries/ issues

Coaching and mentoring workforce

Driving engagement on the shopfloor

Identifying and delivering retraining where needed

Ensuring H&S standards are adhered to at all times

Accident Investigation

Completing Return to Work interviews

Attending and delivering daily shift briefs

Responsible for absence and performance management

Processing holiday/ leavers forms

Conducting exit interviews

Focus on shop floor presence to drive productivity

Responsible for management of new starters

Must be confident in challenging conduct issues and issuing coaching forms

Responsible for 1st stage investigations and disciplinaries

Managing worker bookings daily in line with the client’s requirements and adhering to parameters that are set

Ensuring worker hours are recorded and inputted into the internal payroll system accurately

Managing absence, attendance and performance.  

Dealing with colleague’s queries

Good planning and organisation skills

Ensuring compliance in all areas

Ambition and determination to succeed

A successful candidate will -

Be available and approachable – a people person.

Proficient in administrator tasks

Be able to speak to individuals at all levels and positions.

Strong communication skills both written & verbal.

The ability to quickly adapt to changing priorities and strong problem-solving skills

Demonstrate attention to detail

Excellent interpersonal and communication skills (written and verbal)

Ability to simultaneously perform multiple tasks

Problem-solving attitude makes effective decisions in a fast-paced environment