Technical Writer II
What you'll do at Jamf:
The Technical Writer II will work autonomously and as part of cross-functional Agile delivery teams to create, deliver, and maintain the information that explains how to use our company’s software products. That information includes, but is not limited to, in-app text, user guides, release notes, knowledge base articles, technical papers, and infographics.
You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter.
What you can expect to do in this role:
Responsible for end-to-end content creation and curation for assigned Jamf products; this includes working with multiple development teams to understand the technical changes in each software release and determine how best to document them to meet Jamf customer needs, ensuring adherence to style guides and standards, and validating accuracy and completeness of the content.
Maintain a deep understanding of Jamf products and their role in making customers successful
Maintain a working understanding of all documentation sets, including their purpose, target audience, and overall content
Maintain an understanding of processes and procedures used throughout Tech Comm, Engineering, and Agile delivery teams
Work as part of a cross-functional, Agile delivery team to learn and research new features and develop and deliver complete, technically accurate content that meets users' needs
Demonstrate ability to adapt to a fast-paced work environment with close attention to detail
Keep up with information from Apple about their releases and security news to determine impacts on our products and our users
Seek out appropriate advice or expertise when faced with challenging or important decisions
Work with guidance when necessary, and make decisions when appropriate for assigned tasks and initiatives
Create new content from concept to delivery
Use Jira to capture and track work
Use Confluence to record research findings and other applicable information
Work with technical writers across Agile delivery teams to ensure content fits the Jamf voice and tone and expected level of quality
Work in conjunction with an information architect to ensure content is complete, usable, findable, and consistent with style guidelines
Use our content management systems and solutions to format, compile, and publish content
Onboard, educate, and mentor new technical writers as needed
Work collaboratively at the technical writer team level to assist and Influence other members
Bring forward new and innovative ideas based on areas of expertise
Continually demonstrate a mastery of technical writing skills and the overall discipline
Explore how AI can be used to improve existing content creation and publication with a focus on opportunities to leverage Agentic AI capabilities
Serve in on-call capacity as needed for critical customer events
#LIRemote
What we are looking for:
Minimum of 5 years of experience as a technical writer or communicator in the software industry (Required)
Ability to effectively manage and prioritize multiple tasks and duties simultaneously while independently coordinating and ensuring that scheduled delivery dates and milestones are achieved (Required)
Ability to communicate effectively with all levels of the organization; collocated or working remotely (Required)
Business level proficiency in English (Required)
Working knowledge of DITA XML, and topic-based writing (Required)
General experience with macOS and iOS platforms (Preferred)
General experience in an Agile environment (Preferred)
4 year / Bachelor's Degree (Required)
4 year / Bachelor's Degree in Technical or Scientific Writing, Technical Communications, or Computer Science (Preferred)
A combination of relevant experience and education may be considered
SECURITY AND PRIVACY REQUIREMENTS
Participation in ongoing security training is mandatory
Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches
Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf
How we help you reach your best potential:
Named a 2025 Best Companies to Work For by U.S. News
Named a 2024 Best Technology Company to Work For by U.S. News
Named one of Forbes Most Trusted Companies in 2024
Named a 2024 Best Companies to Work For by U.S. News
Our developers work in agile delivery teams to produce new features, improve software components, and are the subject matter experts for our Jamf product offerings.
You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.
We constantly push the boundaries of technology, our developers support new innovations and OS releases the moment they are made available by Apple.
Several Jamf engineers are named in patents and with team names like CatDog, ThunderSnow and Dalek you can expect to have some fun while building cutting-edge software.
You will have the opportunity to work with a small and empowered team where the culture is based on trust, ownership, and respect.
We offer a clear career path that enables you to grow under supportive leadership and management
Visit our Jamf Engineering blog to learn more about the innovative projects our team is working on and what we learn from each challenge we solve. A blog written by engineers, for engineers at medium.com/jamf-engineering
22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
Over 100,000 Jamf Nation users, the largest online IT community in the world.
Pay Transparency
At Jamf, base pay is one part of our total compensation package and is set within a defined range. These ranges can vary based on hiring location. Where an individual's pay falls within that range depends on several factors, including role scope, location, budget, skills, experience, and qualifications. This approach helps ensure fair, competitive pay and provides room to grow as you develop in your role.
The national pay transparency range below represents all U.S. locations and accounts for geographic differences in pay, resulting in a broader range.
National Pay Transparency Range
$64,800—$117,480 USD