Technical Writer
We're looking for a technical writer to join our Tech Writing team — someone who thinks in systems as naturally as they think in sentences. At Braze, documentation is infrastructure: a connected, structured body of knowledge that both developers and machines read from, not a collection of individual pages. You'll spend as much time shaping how that knowledge is organized and generated as you will writing it.
Our documentation practice is already well established, with a mature style guide, writers who own specific product domains, and a workflow where AI-assisted drafting sits alongside traditional technical writing. Your job is to push it forward on two fronts. The first is architectural: defining the metadata, taxonomy, and context our tooling relies on to produce useful first drafts. The second is editorial: becoming a genuine expert on Braze's platform and bringing the kind of scrutiny that turns a plausible draft into documentation our customers can actually trust — accurate, well-structured, and consistent in voice with every other Braze experience.
WHAT YOU’LL DO
Define and maintain the metadata (YAML front matter), taxonomy, and contextual guidelines that our AI-assisted drafting workflows depend on
Review and verify machine-generated prose and code samples line by line, checking technical accuracy, edge-case behavior, and voice before anything ships
Write and revise API references, integration guides, and conceptual documentation in our docs-as-code environment, owning feature updates end to end
Become an expert on the Braze platform, distilling complex functionality into approachable, user-centric language
Help oversee and maintain the documentation GitHub repository
Work closely with Product Management, Engineering, Support, Customer Success, Marketing, and Implementation teams to pin down how the platform actually behaves and to validate real customer integration paths
Organize content so it serves a developer mid-integration and a system retrieving context — the same structure has to work for both
Ensure documentation applies voice, style, and branding consistent with other client experiences
Keep improving our documentation and client education experience through feedback-gathering, research, experimentation, and data-driven decisions
Promote and foster knowledge exchange across teams
WHO YOU ARE
3+ years writing documentation for genuinely technical audiences — APIs, SDKs, or developer platforms — with writing samples that show both range and precision
Fluent in information architecture and knowledge management
A rigorous editor with a sharp instinct for the draft that reads well but says something subtly wrong
Comfortable with Git, Markdown, YAML, and docs-as-code workflows
An active, practical user of LLMs and AI tooling in your own work — you've figured out where they help and where they don't
Able to explain technical concepts to engineers and to non-technical readers, and to know which one you're writing for
Curious by default: you want to understand why something works the way it does before you document it, and you'll say so when a plan doesn't hold up
Steady across many stakeholders and comfortable when priorities shift
Excellent interpersonal skills, a user-centric team-player attitude, and confidence presenting your work and your reasoning
A relentless advocate for the user experience
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $73,000 and $109,000/year with an expected On Target Earnings (OTE) between $81,000 and $121,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.