Technical Specialist - Associate (Client)
Technical Specialist - Associate (Client)
The Opportunity:
The Customer Support Technical Specialist - Associate is the technical role within the Customer Support organization. This role entails taking calls from the assigned technology queue and assisting customers with their technical queries and issues.
What you’ll do…
Provide remote assistance to customers with their technical issues & queries.
Maintain personal assigned incident queues, keeping customers updated regularly.
Keep incident backlog and aged calls within defined ranges
Maintain Customer Satisfaction levels to within or above defined range.
Who you are?
This role requires a minimum 3+ yrs. of industry-based experience, using enterprise level platforms and applications.
Customer Support Associates must have a solid technical foundation across areas such as Operating Systems (Wintel or Unix/ Linux), & Networking.
They should have proven technical experience and sound troubleshooting methodology. They should have good communication skills and customer empathy.
Engineers tackle issues end to end - be it Deployment, Configuration, Backups, Archiving, Restores, Replication, Performance benchmarking etc across a broad spectrum of cutting-edge technologies listed below -
On prem hypervisors - VMware, MSFT Hyper-V
Containerization - Kubernetes
Cloud hypervisors - AWS, Azure, GCP, Nutanix AHV, OpenStack, OCI, OpenShift, RHEV
FS - Windows File Systems
Also, as a bonus engineers will have the opportunity to learn and work on challenging technologies like IntelliSnap using storage arrays from vendors like Netapp, Nutanix, DellEMC, HDS, HPE etc
You’ll love working here because...
Continuous professional development, product training, and career pathing
Annual health check-ups, Tuition Reimbursement
An inclusive company culture, an opportunity to join our Community Guilds
Personal accident cover and Term life cover
Ready to #makeyourmark at Commvault? Apply now!