Technical Project Manager

Impact of a Technical Project Manager

As a Technical Project Manager for Site Reliability Engineering (SRE), you will serve as the essential operational bridge between our engineering teams and one of our major enterprise partners. Operating at the intersection of fast-moving infrastructure delivery and structured customer communications, you will translate enterprise requests into clear, actionable technical initiatives, track commitments through completion, and insulate SRE engineers from routine meeting overhead. Your work directly builds account trust, ensuring critical reliability projects ship smoothly while establishing practical, lightweight project management foundations across our growing SRE organization.

What to expect

Own partner communications: Serve as the primary coordination point for our strategic partner, leading regular status updates, managing expectations, and keeping issue trackers (Jira/Linear) accurately synced.

Translate & coordinate technical work: Break down customer requests and post-incident follow-ups into clear, prioritized tasks for SRE, Security, and Product teams.

Drive operational visibility: Track project milestones, identify cross-team dependencies, and flag delivery risks early across infrastructure, monitoring, and capacity planning initiatives.

Unblock engineering teams: Protect SRE focus time by handling routine stakeholder meetings, project administration, and ticket follow-through.

Evolve internal workflows: Help establish flexible, pragmatic project tracking practices that fit our environment and the team frameworks.

What you bring

Cross-functional project experience: 3+ years managing technical projects, program coordination, or customer delivery in software, cloud infrastructure, or DevOps environments.

Adaptive stakeholder management: Proven ability to balance the structured, formal expectations of corporate enterprise clients with the fluid, fast-moving environment of a scale-up.

Foundational technical literacy: Comfortable speaking the language of cloud infrastructure, web hosting, Linux, and containers to accurately convey project status without needing to make technical design decisions.

Pragmatic execution: Comfortable navigating ambiguity, establishing clarity from fragmented requests, and creating accountability without over-engineering processes.

Excellent written and verbal communication: Confidence communicating effectively with enterprise customers and senior internal stakeholders.

Bonus

Prior experience managing technical relationships or delivery for enterprise clients.

Experience bridging workflows across multiple project tools (e.g., Linear and Jira).

Where we hire

At Upsun, remote work isn't just a trend - it's our foundation. The freedom of remote work with the support of a diverse, global team has been our successful model for over a decade. Our culture celebrates flexibility and collaboration, and while we have team members in over 30 countries around the globe, we are currently focused on hiring for this role in Canada. Although we’re unable to provide visa sponsorship at this time, we welcome applications from all qualified candidates who are legally authorized to work in these Canada.

How we hire

We know that a great hire won’t meet every requirement that we’ve outlined. If you can see yourself elevating the team, we want to hear your story. Few of us would be here had we not taken a chance.

You can expect 3 interviews on Google Meet to follow the order below. Should you successfully move through the entire process you will have the opportunity to meet with a variety of Upsunners. Our goal is to ensure you can make the most informed decision on whether this role, and our culture aligns with what you’re looking for in your future working environment.

45 Minutes with Talent Acquisition

60 Minutes with Hiring Manager (Senior Director, SRE)

60 Minutes with Team (SRE & Product)

All roles require background checks.

What we offer

💡 A product you can believe in - Join us in transforming how businesses build and manage web applications, driven making a positive impact as a proud B Corp.

🏆 An Award-Winning Workplace - We’ve been recognized by Forbes’ Top 30 Companies for Remote Jobs and France’s Best Workplaces for Women.

🗣️ A culture that values your voice - Join a flexible, open, and inclusive work environment where your voice is encouraged, and your ideas shape our growth and evolution.

🌎 A global team - Collaborate with colleagues from diverse backgrounds across the world, embracing different perspectives

🎉 Benefits and perks - Make the most of what matters to you

🏝 Flexible PTO

🩺 Comprehensive healthcare coverage

📈 Company stock options