Technical Product Manager
Technical Product Manager – Global Healthcare Exchange (GHXI)
Role Overview
Hands-on, individual contributor role focused on driving product delivery that aligns with customer needs and strategic business objectives.
Build a deep understanding of GHX products and the customer journey across supported ERP systems.
Act as the key link between engineering, customers, and business teams, working closely with Product Owners, Product Managers, and end users.
Translate complex business requirements into clear, actionable tasks for engineering.
Key Responsibilities
Assess ERP opportunities and customer needs to build business cases and product roadmaps.
Convert business needs and customer feedback on ERP integrations into clear product requirements, broken down into releases, epics, and user stories.
Write user persona scenarios that illustrate B2B market problems and justify why a requirement is needed.
Work with engineering and cross-functional teams to align on scope, effort estimates, and release timelines.
Explore integration options with various ERP and MMIS systems, partnering with internal teams and external ERP business partners to deliver an optimal customer experience between GHX products and ERP platforms.
Hold regular checkpoints with development, customers, and business stakeholders to ensure timely, high-quality integration delivery.
Identify and communicate risks and issues, and propose mitigation plans.
Stay current with industry trends, ERP platform changes, and best practices in integration design and architecture.
Support business and customer success teams with product expertise and technical guidance.
Define and track KPIs to measure integration effectiveness, user adoption, and customer satisfaction, driving continuous improvement.
Collaborate with other Technical Product Managers overseeing ERP integrations to share knowledge, align roadmaps, and prioritize work for engineering.
Key Competencies
Collaborative team player with a strong technical mindset and attention to detail.
Strong organizational skills, with the ability to resolve conflicts and manage differing viewpoints.
Skilled in risk assessment, prioritization, and mitigation planning.
Excellent communication skills with both internal and external customers.
Experience leading meetings, setting agendas, driving decisions, and negotiating.
Ability to navigate complex relationships and balance stakeholder interests to achieve results.
Required Experience
5+ years of professional experience with technical products, preferably with a B2B integrations background.
Experience communicating technical solutions to internal and external audiences.
Mandatory: experience in ERP integration or B2B integrations.
Self-directed, with strong initiative and organizational skills.
Sound technical product management skills and a customer-focused mindset.
Required Qualifications
Bachelor's degree in a related discipline, or an equivalent combination of education and experience.
Proven ability to work collaboratively across multiple business and technical functions.
Certifications in relevant product management and Agile methodologies.